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Brownie2
Level 1: Cadet

has anyone had experience with the Zen thermostats. ive got one connected, can manually operate it, also can turn it on/off and adjust temp through the app but i am unsure about the hold button and the schedule doesnt kick in all the time.  thanks 

jbarthelot2
Level 1: Cadet

18.10.18.  App. for recording Telstra ADSL 2 drop outs post code 3163 Murrumbeena   Hi  I've just had this installed by a Telstra technician / Telstra Platinum plan for which I pay extra per month!  I've had DROP OUTS  & S L O W internet numerous tim ...

Sharky1
Level 1: Cadet

Where can I buy the lte Ariel’s to go with my new router?

Simon401
Level 1: Cadet

I’m away on holidays I want to read my emails from another computer in with office 365

HeavyDJ
Level 4: Private Eye

Hi Telstra,I was just wondering how long it may be before the AC or Garage door controllers may be ready? They have been listed above in the latest news for at least 12 months now, any word?

Matt_1909
Level 1: Cadet

Any reason why i cant buy other sensors, plugs or bulbs online. Saying i gotta get the kits and call the number

Smithies2
Level 1: Cadet

Apparently the batteries on my door sensors are flat. What type of batteries do I need and how do I change them?

CF7
Level 1: Cadet

Hi,  I have 3 outdoor cameras and 1 indoor one.  They all used to work fine up until the last month or so.  The indoor camera picks up motion and sends notifications - no problems there.  None of the 3 outdoor ones pick up motion anymore and therefor ...

wayneandjo
Level 2: Rookie

Up until a few months ago my sensor worked fine, then its started falsely reporting motion.  I ended up turning it off.  I have since replaced the battery and tried many times to re-pairing the sensor but the HUB will not pick it up.  What else can I ...

The-go-to-guy1
Level 2: Rookie

buy the way you get two Telstra extenders with the ethernet cable. So if you need a way to fix your gateway as it will not pick up wireless then I suggest this. Go get a wireless extender from Telstra they are $189 .when you set up the extender, the ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Smart Home users with mobile devices running Android Pie (9.0) will experience an issue where they are unable to complete activation. Currently, this is only known to impact Google Pixel devices (Pixel 1 and Pixel 2, both the regular and XL versions) ...

Smithies2
Level 1: Cadet

Apparently the batteries on my door sensors are flat. What type of batteries do I need and how do I change them?

wayneandjo
Level 2: Rookie

Up until a few months ago my sensor worked fine, then its started falsely reporting motion.  I ended up turning it off.  I have since replaced the battery and tried many times to re-pairing the sensor but the HUB will not pick it up.  What else can I ...

WombatDave1
Level 1: Cadet

Being offered Foxtel package, a few questions. What size Disk Drive does it have?What is the connectivity required ? ie internet, antenna, etc

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Lellydw
Level 2: Rookie

Hi I have hard wired my T-box and it has performed quite well for a number of years.  I have now changed my router so I have VPN and the T-box now although says it is connected that it is not Telstra. The IP address has changed so can I change any of ...

mshahim87
Level 3: Gumshoe

Hi guys, Could some one please tell me if the smart lights can be used as normal lights with the normal light switch without automations?

GrahamRob
Level 1: Cadet

Hi I have received My start up kit . However when I try to Pair one of the window / door sensors it does not work.I have tried factory resetting it as per instructions several times. Is there somewhere I can order a replacement as it appears to be fa ...

SakuraJLim
Level 1: Cadet

     As you can see in the above photo, utilising Chrome, IE, or Firefox, When i attempt to view the video feeds for my cameras via the Web app from multiple computers on multpile diffrent networks, the video feed only says "Camera Image loading" but ...

ComeOn
Level 1: Cadet

Hi, Recieved the smart home box and started the process of installing the app on a Samsung Android device. Installed ok and went to login. only to be given the error message of: "You dont have a telstra smart home account. Please call technical suppo ...

Tris87
Level 1: Cadet

Hi, I purchased a Smart home a week ago and have not had any success in setting this device up. I am following the app instructions and get to the point where it ask me to enter the MAC number off the hub then it tries to connect to my wifi but wont ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra Products & Services Team Robster1
Telstra Products & Services Team

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Connecting your Smart Home Hub to your Wi-Fi Network   Need help connecting your Smart Home Hub to your Wi-Fi network?   Watch this video to see how its done.    (view in My Videos)

leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers

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