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CM1944
Level 1: Cadet
3939
Level 1: Cadet

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Frank903
Level 1: Cadet

NBN

Hi
I had my NBN fitted today and the installer said that the internet will start working after 30min. It’s 4hrs and the internet is still not on
Can you help

Ausiet
Level 1: Cadet

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony. 

Bettie01
Level 1: Cadet

Hi just a question this modem has its own sim, does that mean its portable I could use it in the caravan as a portable modem. Thanks Kathy

DanJames
Level 1: Cadet

Are Telstra smart modems locked to work only on the Telstra network?
What settings need to be changed to work on another nbn provider?

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Draako
Level 1: Cadet

Hello good afternoon. I have a problem. when installing the Modem router setup in the last step, I load an error screen (similar to a website that does not load). and I can not finish the installation.
A part that I can not access the 192.168.0.1 (con ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the motion detection in your Outdoor cameras to make them less likely to trigger motion events due to small changes like moving trees and plants. Your camera is being automatically updated over the next two da ...

wayneandjo
Level 2: Rookie

how do you set up the app on home screen so that its scrollable, recently added an scene but its not visible on home page, editing it suggests its there, but when return to home you cannot scroll down also you only just see second group ????

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Phillipross
Level 1: Cadet

Phillip

Jeffro53
Level 2: Rookie

Have deleted and reinstalled the app but no difference, been like this for 3 days

MMR1
Level 1: Cadet

Can somebody tell me the jack code (ie: rj11) that is in the nbn telstra nsn home modem. I am looking to by a retro style phone, add states it works with modern australian networks but the cord/ plug is rj11. Does this dir the socket in the modem?

HeavyDJ
Level 4: Private Eye

Hi Telstra,I was just wondering how long it may be before the AC or Garage door controllers may be ready? They have been listed above in the latest news for at least 12 months now, any word?

Smithies2
Level 1: Cadet

Apparently the batteries on my door sensors are flat. What type of batteries do I need and how do I change them?

wayneandjo
Level 2: Rookie

Up until a few months ago my sensor worked fine, then its started falsely reporting motion.  I ended up turning it off.  I have since replaced the battery and tried many times to re-pairing the sensor but the HUB will not pick it up.  What else can I ...

WombatDave1
Level 1: Cadet

Being offered Foxtel package, a few questions. What size Disk Drive does it have?What is the connectivity required ? ie internet, antenna, etc

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Lellydw
Level 2: Rookie

Hi I have hard wired my T-box and it has performed quite well for a number of years.  I have now changed my router so I have VPN and the T-box now although says it is connected that it is not Telstra. The IP address has changed so can I change any of ...

CM1944
Level 1: Cadet
Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra (Retired) Robster1
Telstra (Retired)

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra (Retired) NTayeh
Telstra (Retired)

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra (Retired) NTayeh
Telstra (Retired)

Connecting your Smart Home Hub to your Wi-Fi Network   Need help connecting your Smart Home Hub to your Wi-Fi network?   Watch this video to see how its done.    (view in My Videos)

leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers

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