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Brownie2
Level 1: Cadet

has anyone had experience with the Zen thermostats. ive got one connected, can manually operate it, also can turn it on/off and adjust temp through the app but i am unsure about the hold button and the schedule doesnt kick in all the time.  thanks 

Phonequeen1
Level 1: Cadet

Hi can anyone help me as to how we can protect ourselves against any electromagnetic radiation etc from airpods and earplugs for phones please? I have an iPhone 10

MP-ADL
Level 1: Cadet

This service never works, have to reboot and redo it every time, has anyone asked for a refund. I am tired. with Christmas decoration , this is not acceptable, I am tired being on hold with this unpredictable service, anyone approached ombudsman rega ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the motion detection in your Outdoor cameras to make them less likely to trigger motion events due to small changes like moving trees and plants. Your camera is being automatically updated over the next two da ...

GuyMacD
Level 3: Gumshoe

Have just connected to nbn with a smart modem.
My question is...
What is the default password to gain access to the modem.
Before jumping the gun please note I am not asking about the wifi password and I have tried...
admin, password, telstra and blank ( ...

Phillipross
Level 1: Cadet

Phillip

jadanh
Level 1: Cadet

TELSTRA. The Telstra TV2 is well and truly over due to be updated with the Amazon Prime Video App. Get it sorted. Thanks

Jeffro53
Level 2: Rookie

Have deleted and reinstalled the app but no difference, been like this for 3 days

Chez40
Level 1: Cadet

I am unable to send Optus emails from Telstra Wifi

MMR1
Level 1: Cadet

Can somebody tell me the jack code (ie: rj11) that is in the nbn telstra nsn home modem. I am looking to by a retro style phone, add states it works with modern australian networks but the cord/ plug is rj11. Does this dir the socket in the modem?

CF7
Level 1: Cadet

Hi,  I have 3 outdoor cameras and 1 indoor one.  They all used to work fine up until the last month or so.  The indoor camera picks up motion and sends notifications - no problems there.  None of the 3 outdoor ones pick up motion anymore and therefor ...

GuyMacD
Level 3: Gumshoe

Have just connected to nbn with a smart modem.
My question is...
What is the default password to gain access to the modem.
Before jumping the gun please note I am not asking about the wifi password and I have tried...
admin, password, telstra and blank ( ...

Jeffro53
Level 2: Rookie

Have deleted and reinstalled the app but no difference, been like this for 3 days

MMR1
Level 1: Cadet

Can somebody tell me the jack code (ie: rj11) that is in the nbn telstra nsn home modem. I am looking to by a retro style phone, add states it works with modern australian networks but the cord/ plug is rj11. Does this dir the socket in the modem?

HeavyDJ
Level 4: Private Eye

Hi Telstra,I was just wondering how long it may be before the AC or Garage door controllers may be ready? They have been listed above in the latest news for at least 12 months now, any word?

Smithies2
Level 1: Cadet

Apparently the batteries on my door sensors are flat. What type of batteries do I need and how do I change them?

wayneandjo
Level 2: Rookie

Up until a few months ago my sensor worked fine, then its started falsely reporting motion.  I ended up turning it off.  I have since replaced the battery and tried many times to re-pairing the sensor but the HUB will not pick it up.  What else can I ...

WombatDave1
Level 1: Cadet

Being offered Foxtel package, a few questions. What size Disk Drive does it have?What is the connectivity required ? ie internet, antenna, etc

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Lellydw
Level 2: Rookie

Hi I have hard wired my T-box and it has performed quite well for a number of years.  I have now changed my router so I have VPN and the T-box now although says it is connected that it is not Telstra. The IP address has changed so can I change any of ...

mshahim87
Level 3: Gumshoe

Hi guys, Could some one please tell me if the smart lights can be used as normal lights with the normal light switch without automations?

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the motion detection in your Outdoor cameras to make them less likely to trigger motion events due to small changes like moving trees and plants. Your camera is being automatically updated over the next two da ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra (Retired) Robster1
Telstra (Retired)

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra (Retired) NTayeh
Telstra (Retired)

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra (Retired) NTayeh
Telstra (Retired)

Connecting your Smart Home Hub to your Wi-Fi Network   Need help connecting your Smart Home Hub to your Wi-Fi network?   Watch this video to see how its done.    (view in My Videos)

leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers

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