Telstra Smart Home

Device Knowhow

cancel
Device Knowhow
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Brownie2
Level 1: Cadet

has anyone had experience with the Zen thermostats. ive got one connected, can manually operate it, also can turn it on/off and adjust temp through the app but i am unsure about the hold button and the schedule doesnt kick in all the time.  thanks 

mizzwendy
Level 1: Cadet

I pligged in hub did what video showed,download app went to wifi setting it showed the Telstra hub but wont connect.

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the camera motion detection in your cameras to make them less likely to trigger motion events due to lighting changes, insects, and moving trees, as well as reduced the sensitivity overall. Your camera is bein ...

geoff55
Level 1: Cadet

I have a Telstra mobile smart antenna installed and have just added an external antenna, do I need to change any settings? or does it automatically work

Coxy53
Level 1: Cadet

I have just connected to the nbn and am trying to reconnect my Hub,Camera and door sensors. All other items such as laptop and printer and mobile have all connected to the modem but I do not know how to change the Hub over to the new modem.. Help 

Tigers051
Level 1: Cadet

Why wont my 3G prepaid mobile start up. Charged but will not turn on.

Atn1
Level 1: Cadet

Hi
I recently changed my home wifi name and password after doing so my hub wouldn’t reconnect to the wifi I have tried so many times to reconnect it I even moved the hub closer to the modem (sitting next to the modem now) and I still won’t connect ple ...

Tan83
Level 2: Rookie

Has problem reconnect my Telstra home hub after moving house. I have been having problems doing that, even after a few phone calls to tech support. Was with the tech support guy for almost 90minutes trouble shooting it. He advised me to reset the hom ...

NotHappyDude
Level 1: Cadet

Seriously disappointed.  This system is a huge letdown. Constant dropouts. Technical support never answers and does not call back. The indoor HD camera and outdoor HD cameras sensitivity are all messed up, constantly going off from small bugs, change ...

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Frustrated1965
Level 1: Cadet

Can anyone get the IMEI checking tool to work on the telstra website.I've tried it with Firefox and chrome and no resultthanks

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Lellydw
Level 2: Rookie

Hi I have hard wired my T-box and it has performed quite well for a number of years.  I have now changed my router so I have VPN and the T-box now although says it is connected that it is not Telstra. The IP address has changed so can I change any of ...

mshahim87
Level 3: Gumshoe

Hi guys, Could some one please tell me if the smart lights can be used as normal lights with the normal light switch without automations?

GrahamRob
Level 1: Cadet

Hi I have received My start up kit . However when I try to Pair one of the window / door sensors it does not work.I have tried factory resetting it as per instructions several times. Is there somewhere I can order a replacement as it appears to be fa ...

SakuraJLim
Level 1: Cadet

     As you can see in the above photo, utilising Chrome, IE, or Firefox, When i attempt to view the video feeds for my cameras via the Web app from multiple computers on multpile diffrent networks, the video feed only says "Camera Image loading" but ...

ComeOn
Level 1: Cadet

Hi, Recieved the smart home box and started the process of installing the app on a Samsung Android device. Installed ok and went to login. only to be given the error message of: "You dont have a telstra smart home account. Please call technical suppo ...

Tris87
Level 1: Cadet

Hi, I purchased a Smart home a week ago and have not had any success in setting this device up. I am following the app instructions and get to the point where it ask me to enter the MAC number off the hub then it tries to connect to my wifi but wont ...

unevano1
Level 1: Cadet

I can not find the app to load on my desk top windows 10, where do I go?

stenocat
Level 1: Cadet

Hi, I bought a Smart Home system a couple of months ago and set it up and it was working fine on my Telstra router.  I've recently connected to the NBN and have a new router and now my cameras won't connect at all.  I've read some of the posts here a ...

interpolation
Level 1: Cadet

The Telstra Critical Information Summary provided with the 24 month contract states: "All backed by expert 24x7 technical support" https://www.telstra.com.au/content/dam/tcom/personal/smarthome/pdf/telstra-smart-home.pdf Having made half a dozen tele ...

Telstra Products & Services Team Robster1
Telstra Products & Services Team

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Connecting your Smart Home Hub to your Wi-Fi Network   Need help connecting your Smart Home Hub to your Wi-Fi network?   Watch this video to see how its done.    (view in My Videos)

leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers