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Milestogo
Level 2: Rookie

I love my smart home system. I have one camera set up from the original kit. I’ve acquired a second kit with a camera but can’t get it to connect. Do I need to link up the second home hub plug? I wanted both cameras running off the one.
Also I changed ...

Gav6
Level 1: Cadet

I have a prepaid sim and want to use it in my Satellite phone is it possible?

James135
Level 1: Cadet

Telstra Customer Service needs to be addressed immediately (I think the choice of choose a board may be a very astute title that was already there) Is it just me or is everyone suffering from the APPALLING Customer Service/unprofessional business pra ...

M190
Level 1: Cadet

Trying to finish signing in on settings it doesn’t acknowledge the code I put in 

ATMN
Level 1: Cadet

We are using the Telstra Smart Velocity in Keysborough. Recently the TV channels play up. Downstair, we can not receive channel 7, or it does not display pic properly. Upstair, channel 7, 9 and ABC did not work.

Craigm59
Level 1: Cadet

My fourth Telstra Smart Wi-Fi™ Booster has ceased to work and displayed no lights. After a bit of a play around the light comes on and is now red with no wifi signal. I have tried reset and connected to modem but still unable to have wifi. I am at a ...

Amand
Level 1: Cadet

What does the above mean? Is our monitoring still working, because the monthly payment is still coming out. The plugin device just flashes an amber or red light and camera only gives us the snapshot not live video. 

Sajal
Level 1: Cadet

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

Dave503
Level 1: Cadet

The Telstra Locator App on my smartphone tells me where my smartphone is but if I've lost my phone can I log in from another phone to find where my phone is?  Does the App work from a laptop or desktop?

Poobear
Level 1: Cadet
Sajal
Level 1: Cadet

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

Angoure31
Level 1: Cadet

I have a Telstra Smart Modem.Lights are:      Online = green = OK      WAN/DSL = green = OK       Mobile mode = off      Mobile signal = orange = OK reception, but not the best      Phone = green = OK Questions1.  What does the "Mobile mode" mean?2.  ...

3939
Level 1: Cadet

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Ausiet
Level 1: Cadet

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony. 

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Phillipross
Level 1: Cadet

Phillip

Jeffro53
Level 2: Rookie

Have deleted and reinstalled the app but no difference, been like this for 3 days

MMR1
Level 1: Cadet

Can somebody tell me the jack code (ie: rj11) that is in the nbn telstra nsn home modem. I am looking to by a retro style phone, add states it works with modern australian networks but the cord/ plug is rj11. Does this dir the socket in the modem?

HeavyDJ
Level 4: Private Eye

Hi Telstra,I was just wondering how long it may be before the AC or Garage door controllers may be ready? They have been listed above in the latest news for at least 12 months now, any word?

Smithies2
Level 1: Cadet

Apparently the batteries on my door sensors are flat. What type of batteries do I need and how do I change them?

V1k1ng66
Level 1: Cadet

Hi, I have 2 properties and have invested in Telstra Smart Home for one of them, is there a plan to support multiple locations in your roadmap please? Also one other point, if you supported IFTTT I believe you would get a huge boost in support from f ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra (Retired) Robster1
Telstra (Retired)

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra (Retired) NTayeh
Telstra (Retired)

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra (Retired) NTayeh
Telstra (Retired)

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra (Retired) NTayeh
Telstra (Retired)
leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers

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