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Brownie2
Level 1: Cadet

has anyone had experience with the Zen thermostats. ive got one connected, can manually operate it, also can turn it on/off and adjust temp through the app but i am unsure about the hold button and the schedule doesnt kick in all the time.  thanks 

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the camera motion detection in your cameras to make them less likely to trigger motion events due to lighting changes, insects, and moving trees, as well as reduced the sensitivity overall. Your camera is bein ...

Ofiona
Level 1: Cadet

We lost power briefly a few days ago and I’ve just realised that ever since, the door sensors are not responsive and my automations to record when the front door is opened doesn’t work OR send me a text notification. I’ve tried rebooting the hub and ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

MathewH
Level 2: Rookie

Hi,
We are currently doing R&D with a set of Telstra Smart Plugs. They seem to work decently, however refuse to be reset. We are not using the Telstra Hub in this network due to technical requirements. We are instead using a 3rd party Zigbee Hub. We h ...

WombatDave1
Level 1: Cadet

Being offered Foxtel package, a few questions. What size Disk Drive does it have?What is the connectivity required ? ie internet, antenna, etc

Simone1975
Level 1: Cadet

I recently purchased some smart globes from telstra having been assured that one globe in a three light fixture would control all three... I can't seem to make this happen. Has anyone been successful?Or is it another sales gimmick that just doesn't d ...

Glenn_Bob
Level 1: Cadet

Can't get my modem to connect to Smart Home Hub

Tails22
Level 1: Cadet

My telsta 4gx WI FI Pro wont connect to my tv.
Says ' Failed" all the time.
My mobile and tablet work just fine from the wifi.
Confused me !!

Vickyriddio
Level 1: Cadet

I bought a new phone yesterday and transferred my old prepaid virgin phone number to telstra (now on a plan) my new phone still says emergency calls only, like the Sims not activated? Not sure...

mizzwendy
Level 1: Cadet

I pligged in hub did what video showed,download app went to wifi setting it showed the Telstra hub but wont connect.

WombatDave1
Level 1: Cadet

Being offered Foxtel package, a few questions. What size Disk Drive does it have?What is the connectivity required ? ie internet, antenna, etc

Donna286
Level 2: Rookie

I purchased and installed the smart home door sensors and camera's and all worked well until there was a brief power interruption this morning and now the date and time are incorrect on my camera's.  Because yesterday I was trying different things in ...

Lellydw
Level 2: Rookie

Hi I have hard wired my T-box and it has performed quite well for a number of years.  I have now changed my router so I have VPN and the T-box now although says it is connected that it is not Telstra. The IP address has changed so can I change any of ...

mshahim87
Level 3: Gumshoe

Hi guys, Could some one please tell me if the smart lights can be used as normal lights with the normal light switch without automations?

GrahamRob
Level 1: Cadet

Hi I have received My start up kit . However when I try to Pair one of the window / door sensors it does not work.I have tried factory resetting it as per instructions several times. Is there somewhere I can order a replacement as it appears to be fa ...

SakuraJLim
Level 1: Cadet

     As you can see in the above photo, utilising Chrome, IE, or Firefox, When i attempt to view the video feeds for my cameras via the Web app from multiple computers on multpile diffrent networks, the video feed only says "Camera Image loading" but ...

ComeOn
Level 1: Cadet

Hi, Recieved the smart home box and started the process of installing the app on a Samsung Android device. Installed ok and went to login. only to be given the error message of: "You dont have a telstra smart home account. Please call technical suppo ...

Tris87
Level 1: Cadet

Hi, I purchased a Smart home a week ago and have not had any success in setting this device up. I am following the app instructions and get to the point where it ask me to enter the MAC number off the hub then it tries to connect to my wifi but wont ...

unevano1
Level 1: Cadet

I can not find the app to load on my desk top windows 10, where do I go?

stenocat
Level 1: Cadet

Hi, I bought a Smart Home system a couple of months ago and set it up and it was working fine on my Telstra router.  I've recently connected to the NBN and have a new router and now my cameras won't connect at all.  I've read some of the posts here a ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra Products & Services Team Robster1
Telstra Products & Services Team

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

Philips Hue Lighting is a great way to add colour to your home, but did you know you can also use your lights in conjunction with your Telstra Smart Home® to alert you to something happening in the home? For example you might want to change a Philips ...

Telstra Products & Services Team chancema
Telstra Products & Services Team

If you've paired some Telstra Smart Home devices after you've linked your Telstra Smart Home and Google Home apps, you'll need to unlink and re-link the accounts again so that Google Home discovers the new devices:    1. Go to the Google Home App 2. ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

You are able to pair your Smart Home camera to the NETGEAR Nighthawk® M1 router through WPS. To do so, you’ll need to log into your Nighthawk via the Netgear web portal. Please follow the steps below to complete the process.   From the Smart Home ap ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi,   This article is related to trying to Activate your Telstra Smart Home and you can’t proceed past “Connecting to Your Telstra Smart Home Hub” screen on Android 7 Nougat.   In some newer versions of Android, you must also accept an Android System ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Hi Community,   Most commonly, the app asks for the MAC address of the hub if your phone is communicating over the mobile network (i.e. 3G or 4G), rather than your home Wi-Fi network. When this happens, we just need some additional information about ...

Telstra Products & Services Team NTayeh
Telstra Products & Services Team

Connecting your Smart Home Hub to your Wi-Fi Network   Need help connecting your Smart Home Hub to your Wi-Fi network?   Watch this video to see how its done.    (view in My Videos)

leam6ofus
Level 1: Cadet

Just got a telstra T 150 in the mailk and i wa wondering if i couls usemy own mp3 msuic as a rng tone? CHeers

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