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Rusty671
Level 1: Cadet

I am unable login to Telstra TV Box Office through my TV but successful on my phone.

Cassie10
Level 1: Cadet

Trying to get Internet on my smart TV and found an old 3G wireless USB but expired in 2016 will it still work if I put credit on it unable to find the number to be able to put credit on it or do I need to buy a new stick

lew4
Level 1: Cadet

I need a longer ADSL cable for my new Telstra Smart Modem, the one with the modem will not reach the telephone plug.  Can you help? Max Crawford

JJJJJ3
Level 1: Cadet

Hiwe installed Telstra safe browser now computer won’t work (just flicker) and I have no control. 
how do I access control panel to uninstall when I can use mouse?
thanks 

Finatic-Finno
Level 1: Cadet

May effect signal

Abepcnt
Level 1: Cadet

how can i stop my normal emails to go to junk mails, on Telstra mail .

LUCINDAWAVERLEY
Level 1: Cadet

I use a macbook  - I tried resetting as on wifi hardware but it doesn't show up. I have now lost the printer entirely in my settings so it can't recongise it at all. 

JohnJ3
Level 1: Cadet

How do I create a group email address in outlook.  John

Bongofrommars
Level 1: Cadet

Trying to set up device locator, when I press enable, it says unable to do this due to technical difficulties, try later,It doesn’t want to work, any ideas?

dv5
Level 2: Rookie

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.Is there a way to chan ...

dv5
Level 2: Rookie

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.Is there a way to chan ...

CasperBoy
Level 1: Cadet

I am new to TelstraTV and the NBN.  How is the TelstraTV signal received - thru my existing television antenna or thru the TelstraTV box?

C3PO
Level 3: Gumshoe

I have the above modem with the attached firmware and have been led to believe by Telstra Technical Support that unlike updating the firmware for other brands of modems that if there is a firmware issue like unable to actually access the modem dashbo ...

Sajal
Level 1: Cadet

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

Angoure31
Level 1: Cadet

I have a Telstra Smart Modem.Lights are:      Online = green = OK      WAN/DSL = green = OK       Mobile mode = off      Mobile signal = orange = OK reception, but not the best      Phone = green = OK Questions1.  What does the "Mobile mode" mean?2.  ...

3939
Level 1: Cadet

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Ausiet
Level 1: Cadet

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony. 

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Phillipross
Level 1: Cadet

Phillip

Jeffro53
Level 2: Rookie

Have deleted and reinstalled the app but no difference, been like this for 3 days

Rusty671
Level 1: Cadet

I am unable login to Telstra TV Box Office through my TV but successful on my phone.

JJJJJ3
Level 1: Cadet

Hiwe installed Telstra safe browser now computer won’t work (just flicker) and I have no control. 
how do I access control panel to uninstall when I can use mouse?
thanks 

Finatic-Finno
Level 1: Cadet

May effect signal

Bongofrommars
Level 1: Cadet

Trying to set up device locator, when I press enable, it says unable to do this due to technical difficulties, try later,It doesn’t want to work, any ideas?

LIndaP728
Level 1: Cadet

I have a Google Home Mini that we had set up on our previous Telstra modem, however when upgrading to a Telstra Gateway Pro we now get a message: Something went wrong XXXX speaker may be set up, but we could not communicate with it from your iPhone. ...

Drew181
Level 1: Cadet

Until recently I could update my 4GX WiFi dongle but now can't. I can't look at how much data I still have for the month on this unit. I have done it the way I normally do but it comes up with "Update failed".

Craigm59
Level 1: Cadet

I ordered 1 x Telstra Smart Wi-Fi™ Booster (Twin pack) - 119088 3 weeks ago and still haven’t received it. Spoke to chat this morning said he would call back as to the whereabouts ? Second contact this week with chat and still no Telstra Smart Wi-Fi™ ...

V1k1ng66
Level 1: Cadet

Hi, I have 2 properties and have invested in Telstra Smart Home for one of them, is there a plan to support multiple locations in your roadmap please? Also one other point, if you supported IFTTT I believe you would get a huge boost in support from f ...

Telstra (Retired) chancema
Telstra (Retired)

When updating from Smart Home app version 8.3.7 to 9.1.1, thermostat schedules may not be shown in the new app. This is due to a difference in the maximum number of set-points between the two apps. Your old thermostat schedule, if enabled, will conti ...

Telstra (Retired) Robster1
Telstra (Retired)

I have posted this information in the smart Home automation section. Now in device knowhow,   Some common issues,

Running an old version of the smart home App. You need to be running the latest Telstra Smart home app. (version 8.3.7.8 or greater).     ...

Telstra 24x7®

Locate SIM enabled tablets and phones using our Telstra Locator in the Telstra 24x7® App

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