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When a mobile operating system update or security patch is created by a software developer (eg. Google or Microsoft) and provided to a device manufacturer it needs to be customised to each variant of the phone, which are specific to country and carrier in many cases. This page has information about the current status of an update after Telstra has been notified an update is coming.

Update Process

The device manufacturer will notify Telstra of an upcoming update. In some cases Telstra will request an update as a matter of priority to address an issue identified in the field.

This step is denoted by the status 'Scheduling'.

Telstra and the manufactuer jointly assess the scope of the update and agree on a testing approach. Testing for compliance commences and in the majority of cases a Telstra test rounds takes two weeks.

This step is denoted by the status 'Testing'.

Formal approval has been provided to the manufacturer by Telstra and the update will be released. Software updates are staggered over a number of weeks and can be slightly delayed for a number of reasons so all users will not generally get the update on the date listed.

This step is denoted by the status 'Approved'.

+Manufacturer Notification
+Telstra Testing
+Approved for Release

Choose your device

Handset Model Number:
Operating Software:
Software Version:
Update Type:
Update Testing Status:
Estimated Available Date: