CrowdSupport Wiki

Entertainment

cancel
Sort by:
Telstra (Retired) PaulQ
Telstra (Retired)

You can use the app to turn on your T-Box if your T-Box and iPad are both connected to your home network. Press the power button for 3 seconds to turn off your T-Box.    Remember, T-Box Mate isn’t a replacement for your remote control. If you’re havi ...

Telstra (Retired) PaulQ
Telstra (Retired)

iPads disconnect from Wi-Fi when they’re in sleep mode. When this happens, the T-Box Mate app also loses Wi-Fi connection.   When you bring the iPad out of sleep mode, your device automatically connects to the last connected Wi-Fi network. When you o ...

Telstra (Retired) PaulQ
Telstra (Retired)

The app can only control one T-Box at a time. If there’s more than one T-Box connected to the same home network, you’ll be asked which T-Box you’d like to control using the app.

Telstra (Retired) PaulQ
Telstra (Retired)

The T-Box Mate app can be downloaded at no extra cost from the Apple App Store and is a service included in the cost of your T-Box. It shares the same internet connection as your T-Box, so using it won’t count towards your monthly home broadband data ...

Telstra (Retired) PaulQ
Telstra (Retired)

No, your T-Box doesn’t necessarily need to be connected to the modem through Wi-Fi, but it does need to be connected. We recommend you connect your T-Box to the modem with an ethernet cable, and the T-Box Mate app to the modem by Wi-Fi.  

Telstra (Retired) PaulQ
Telstra (Retired)

The T-Box Mate App is available for iPad only, which you can download from iTunes.

Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now