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Jez007
Level 2: Rookie

Does placing a Foxtel order over 24/7 chat incur a cooling off period?

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Hi, I've ordered Foxtel with my internet plan over the 24/7 chat program and I have the tracking number but it's been saying pending for around two weeks, does this mean it's in a cooling off period or do I need to remind someone that it's there?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Does placing a Foxtel order over 24/7 chat incur a cooling off period?

No, generally cooling off period only applies to orders completed via Outbound Marketing methods such as them calling you or a door knocker. So yes might be worth following it up.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Does placing a Foxtel order over 24/7 chat incur a cooling off period?

No, generally cooling off period only applies to orders completed via Outbound Marketing methods such as them calling you or a door knocker. So yes might be worth following it up.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit