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mlljones
Level 1: Cadet

Foxtel From Telstra Pixelation After NBN Upgrade

I have recently had the NBN Upgrade. I previously had both Telstra with Foxtel as well as Optus Internet connected through separate cables. They are now both using the NBN cable into the house with a splitter to share the cable. Foxtel from Telstra has become unwatchable through pixelation, especially if I'm working from home with downloading from Optus. I've changed the splitter to one purchased from Jaycar but still having the same issues. Anyone know of any answers. Thanks.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel From Telstra Pixelation After NBN Upgrade

You may need to get a high pass filter installed as it sounds like a classic case of interference, which is relatively common on that type of setup with the NBN. Hence why Foxtel is migrating customers to satellite delivery and abandoning NBN Cable distribution. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
mlljones
Level 1: Cadet

Re: Foxtel From Telstra Pixelation After NBN Upgrade

Thanks for the response, any idea where i would get the High Pass Filter. Or is it a case of getting onto tech support at Foxtel from Telstra.

Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel From Telstra Pixelation After NBN Upgrade

You need to get on to tech support. Call 132200 and say "Foxtel Faults" at the prompt. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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