Level 1: Cadet

Foxtel \ Internet Continual Dropouts

My Foxtel and Broadband service continually drops out, and so effectively I am paying for, and have been for over 4 years, a very ordinary service.


I have had techs come to work out the problem, the IQ3 box has been replaced at least twice, same with my modem, a powered booster splitter has been installed, I have rebooted many times, cables changed and cables checked, unscrewed cables and re-screwed them, turned it off at the powerpoint and unplugged, done  a hard reset and done everything else in between and NOTHING has changed. The service is rubbish.


I have also had service techs (for either Foxtel or my Broadband) booked and cancelled because Telstra believes the problem to be fixed. Wrong.


9 times out of 10, the screen goes for a split second to a F101 screen warning before going to a F106 screen warning. This happens with all Foxtel channels on a regular basis. The other night my Foxtel dropped out 23 times in 90 minutes.


Anyone had the same issues?


I did a signal check and i'm not sure what the norm is but this looks (see attached) low to me?


Any assistance or advice would be very welcome.











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Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel \ Internet Continual Dropouts

If your broadband drops out as well, then it sounds like a problem with the HFC coming in to your house rather than the hardware itself. 

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