CrowdSupport®
Level 2: Rookie

Foxtel Now Streaming VIdeo stops audio continues

Almost impossible to watch Foxtel Now through Telstra TV 2, whilst streaming programmes the video stops every few minutes whilst the audio continues. We are on NBN and get 40/20 when we do a speed test and regardless of whether we use a WiFi connection or Ethernet we get the same issues. Video quality is set to Auto, this seems to be a CDN issue as watching Netflix using the same box we never have any issues. Everybody talks about Optus Fail this is definitely a #FoxtelFail is Foxtel setting up an inferior service to force Customers to get a Satellite box instead? Poor poor poor 

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4 REPLIES 4
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Level 1: Cadet

Re: Foxtel Now Streaming VIdeo stops audio continues

I have the same problem, the program stops, pixcelates, audio keeps going. But shows on Netflix working perfectly. This started during the week for me when my Telstra TV lost connection while trying to bring up a Foxtel Now show. and did this over a couple of days. I have turned off the modem, unplugged the Telstra TV, set connection up again.and have also restarted it, It is starying connected now, but impossible to watch a show on Foxtel Now.
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Level 23: Superhero
Level 23: Superhero

Re: Foxtel Now Streaming VIdeo stops audio continues

Could try a factory reset of the Telstra TV
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Level 2: Rookie

Re: Foxtel Now Streaming VIdeo stops audio continues

I have the same problem.  Too pixelated to watch Foxtel Now on my telstra tv 1 or 2.  Did a factory reset on the older telstra tv but it made no difference.  Every other app works fine and foxtel streams fine on mobile devices.

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Telstra (Retired)
Telstra (Retired)

Re: Foxtel Now Streaming VIdeo stops audio continues

Hi Guys, 

 

Sorry to hear of the Foxtel Go streaming issues. For technical support please try our team here  https://tel.st/phl2d or call 133 933 and we can check on the issue or pass this onto Foxtel. 

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