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Bear11
Level 2: Rookie

Foxtel channel packages

I've just switched from Foxtel to Foxtel with Telstra and am having a few issues. I used to be able to mix and match packages on Foxtel for example if we wanted 'kids channels' we could trade that for 'movies'. It appears that this feature is not available to me anymore unless I just get all the channels for the biggest price?

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: Foxtel channel packages

You can do the Mix and Match (Build Your Own) Channel Pack, you can give Telstra's foxtel team a call and they can add or remove the channel packs the same as direct with Foxtel, although to the best of my knowledge you have to do it over the phone as there isn't the option to do it online. 

 

The Channel packs are the same though, Kids & Music, Lifestyle & Drama, Documenturies and Adventure, Premium Movies & Drama and the Sports packs (on top of the Essentials). Although at the moment the entire system with Foxtel is due to change at the start of next month I believe, I know I just changed my packages and was told by the agent I would recieve a letter detailling the changes this month (so I would say that is the same for all Foxtel Customers)

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Bear11
Level 2: Rookie

Re: Foxtel channel packages

Fantastic, very helpful info. Will call tomorrow to try and sort it out.

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