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Ejz
Level 2: Rookie

Foxtel go not working, contacted support told they can't help and to use crowd support

can't log in, says no account recognised and gives some error number. Foxtel on tbox account attempting to use Foxtel go as I usually do

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2 REPLIES 2
Ejz
Level 2: Rookie

Re: Foxtel go not working, contacted support told they can't help and to use crowd support

And now it's telling me I need to upgrade to watch on demand in my t-bos. I'm sick of,this. Someone better get back to me from Telstra, I just signed a 2 year contract upgrading my package and I'm within the cooling off period. If this isn't worked out I'm cancelling 

Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel go not working, contacted support told they can't help and to use crowd support

From memory, every time that this sort of thing has happened, it has been because Foxtel updates their system which breaks the link to the Telstra system. Usually because they change their security protocol.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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