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Phoenix41
Level 2: Rookie

Foxtel iq4 channel error

Answered

When the Iq4 comes up with error msg for channel not working, saying aerial not plugged in correctly or contact help..is there a simple way of fixing it as an hour before I lost programming the channel was working fine? I've rebooted & unplugged aerial cable...was hoping it was as easy as holding a coyple of buttons done at the same time? TIA

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Foxtel iq4 channel error

Unplugging the box from the power, unplugging the coax cable, unplugging all HDMI/Aerial etc.
Leave that for 5-10 min, and then plug it all back in.
If that doesn't work call 131 999, they will remotely reset the box, which would be the next step.
If that still doesn't work they will then arrange a tech / replacement box if required.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Phoenix41
Level 2: Rookie
Accepted Solution

Re: Foxtel iq4 channel error

Hi DrQ, thank you for your reply, I did as you suggested but to no avail, I finally found the error msg F1027 troubleshooting and followed the process. Success! For anyone else that may experience this fault. As DrQ stated, unplug everything and check all cables, wait 5 minutes before turning back on. If like me it still didn't work. On the remote for the Iq4 go to the home button, scroll across to settings, select Terrestrial Channels and the begin Full Scan...Hopefully all should then be ok, otherwise call 131 999. Cheers!

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2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Foxtel iq4 channel error

Unplugging the box from the power, unplugging the coax cable, unplugging all HDMI/Aerial etc.
Leave that for 5-10 min, and then plug it all back in.
If that doesn't work call 131 999, they will remotely reset the box, which would be the next step.
If that still doesn't work they will then arrange a tech / replacement box if required.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Phoenix41
Level 2: Rookie
Accepted Solution

Re: Foxtel iq4 channel error

Hi DrQ, thank you for your reply, I did as you suggested but to no avail, I finally found the error msg F1027 troubleshooting and followed the process. Success! For anyone else that may experience this fault. As DrQ stated, unplug everything and check all cables, wait 5 minutes before turning back on. If like me it still didn't work. On the remote for the Iq4 go to the home button, scroll across to settings, select Terrestrial Channels and the begin Full Scan...Hopefully all should then be ok, otherwise call 131 999. Cheers!

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