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johnes
Level 1: Cadet

Foxtel iq4

Answered

how much would it cost to upgrade to iq4

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Foxtel iq4

Hey johnes,

 

The fee that we have listed for the upgrade to the IQ4 set-top box with a standard install is $100 for the installation and $125 for the device itself, so a one-off $225 fee. If this can be completed as a self-installation then this would be $25 for the device to be delivered and the $125 equipment fee so $150 in total. 

 

I would recommend contacting our Retention team on 132200 (08:00 - 21:00 Mon-Sat and 08:00 - 20:00 Sun EST) and saying 'Cancel/Disconnect' as they will do all they can to ensure this is completed for the best possible price for you. 

 

Let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Foxtel iq4

Hey johnes,

 

The fee that we have listed for the upgrade to the IQ4 set-top box with a standard install is $100 for the installation and $125 for the device itself, so a one-off $225 fee. If this can be completed as a self-installation then this would be $25 for the device to be delivered and the $125 equipment fee so $150 in total. 

 

I would recommend contacting our Retention team on 132200 (08:00 - 21:00 Mon-Sat and 08:00 - 20:00 Sun EST) and saying 'Cancel/Disconnect' as they will do all they can to ensure this is completed for the best possible price for you. 

 

Let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Dibba
Level 1: Cadet

Re: Foxtel iq4

cost to up grade
Mr20
Level 1: Cadet

Re: Foxtel iq4

Foxtel are doing this for free at the moment will Telstra be doing the same
Telstra (Retired)
Telstra (Retired)

Re: Foxtel iq4

Hey Mr20,

 

There has not been any confirmation that we will be offering this same discount as Foxtel Direct. You can have this discussed as a possibility with our Retention team on 132200 (08:00 - 21:00 Mon-Sat and 08:00 - 20:00 Sun EST) and saying 'Cancel/Disconnect' when prompted. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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