I signed up for a big personal mobile lease plan $129 per month last year - the sweetener for the large plan being the 24month free Foxtel Now offered to me in-store. I have since tried to redeem a number of times over the months but nothing has worked. I tried on Foxtel Now ap, Foxtel Go ap, desktop, Samsung Tv, back to Telstra store, different email/username, Telstra 24/7 ap, Telstra website, now even Telstra TV Ap. Now the only option coming up for redemption is 10 day free trial $25 per month after that! I feel a bit ripped off and I am still signed up for my plan contract until 2020! Very frustrating. I have contacted Telstra customer service a couple of times and whilst very helpful nothing has worked still. I have confirmed I am eligible, have gone through all the troubleshooting and still no Foxtel Now. A bit frustrating and I can see online there has been a few issues with a bunch of people redeeming the free Foxtel Now offer so not just me. Please help! I am hoping to sort it before Game of Thrones Season 8!
I'm sorry to hear of the issues with having this Foxtel Now service redeemed and apologise for any inconvenience this has caused you As there have been issues with this being resolved on a number of contacts I would recommend having this raised as an official complaint allowing a specialised case manager to be assigned for this to be investigated and resolved further. This can be lodged via our secure form at