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Jb310
Level 1: Cadet

Free to air channels

Why have free to air channels been unsubscribed when I changed from a Foxtel account to getting Foxtel through Telstra ina package

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4 REPLIES 4
Level 25: The Singularity
Level 25: The Singularity

Re: Free to air channels

Have you switched to an iQ4 box with satellite dish? If so, you need to connect an aerial and tune in the channels.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jb310
Level 1: Cadet

Re: Free to air channels

No. Still on iq3
Level 25: The Singularity
Level 25: The Singularity

Re: Free to air channels

Odd, if you are receiving your Foxtel service via cable (HFC) then you should still be getting the FTA channels. If on satellite you would need an external antenna.

 

You may want to give 132200 a call and say "Foxtel" then "Faults" at the prompt to see if they can figure out what is going on.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Free to air channels

Hey Jb310, thank you for your post.


I am sorry to hear of the trouble with your subscriptions. Give us a call on 13 22 00 and we will get to the bottom of this.

Let me know how you go.
- Ryan

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