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Setoki
Level 1: Cadet

I want to remove the Sports package from Foxtel

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I want to remove the Sports package from Foxtel

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager Community Manager
Community Manager
Accepted Solution

Re: I want to remove the Sports package from Foxtel

Hey @Setoki,
 

You can change channel packs to an equal or greater value online. For example, you can swap the Drama pack for the Movie pack as both are of equal value. But you are unable to swap the Sport pack for the Kids pack as they are not of equal value.

 

To do this, follow the steps below:

  1. Sign in to Telstra 24x7 My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select Manage next to Foxtel from Telstra
  4. Under My Channel Packs, select Swap package on the pack you would like to change from
  5. From the available package(s) below, select Swap Package and then Next
  6. Select Confirm.

If you wanted to familiarise yourself with further information about this, you can do so here: https://tel.st/psd44

 

Please let me know if you have any questions.

 

Regards

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1 REPLY 1
Community Manager Community Manager
Community Manager
Accepted Solution

Re: I want to remove the Sports package from Foxtel

Hey @Setoki,
 

You can change channel packs to an equal or greater value online. For example, you can swap the Drama pack for the Movie pack as both are of equal value. But you are unable to swap the Sport pack for the Kids pack as they are not of equal value.

 

To do this, follow the steps below:

  1. Sign in to Telstra 24x7 My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select Manage next to Foxtel from Telstra
  4. Under My Channel Packs, select Swap package on the pack you would like to change from
  5. From the available package(s) below, select Swap Package and then Next
  6. Select Confirm.

If you wanted to familiarise yourself with further information about this, you can do so here: https://tel.st/psd44

 

Please let me know if you have any questions.

 

Regards

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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