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Faylanes
Level 1: Cadet

IQ2

We have had Foxtel for nearly 20 years and our Foxtel box wasn't working properly.

I rang and asked for an updated box.

We have had a new box since early October. It is an IQ2 box.

We were not told about any ongoing extra charges for having the new box.

We don't have HD channels.

Our latest bill arrived today and there is an additional charge listed.

It is listed as a Foxtel IQ service charge 10th October - 13th October of $1.333.

I don't understand this additional charge. We already pay for our package and internet bundle, so why the extra charge, which I imagine will be greater next month due to more billing days.

No one at any time mentioned an ongoing Foxtel IQ service fee.

Please, can anyone explain?

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2 REPLIES 2
Telstra (Retired)
Telstra (Retired)

Re: IQ2

Hi Faylanes,

 

Sorry to read of your confusion with the FOXTEL charges on your invoice

 

If you only have the one box, this is concerning and something we will need to chase up. If however you have a Multiroom service (ie 2 or 3 boxes in your home), the iQ service charge is included for the main outlet but it is an additional $10 per month per outlet for each Multiroom, additional to the $15pm Multiroom charge

 

FOXTEL Faults can be contacted via 131 999 if you are experiencing any issues with your service, such as signal loss or error messages on the screen

 

You can speak with our Billing Team at any time via LiveChat: http://tel.st/hsc3

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Faylanes
Level 1: Cadet

Re: IQ2

Thank you for your reply.

We only have the one box. So I guess I will have to ring them up.

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