IQ3 WI FI CONSTANTLY DROPPING OUT

[anneabell]

can someone help my IQ3 foxtel box is constantly dropping out from wifi I am having to power everything off modem and the IQ3 box so it connects to my wift yet other devices are working fine.  this is a replacement  Box did I get a faulty box?

[Stef_3]

Hi @anneabell

Sorry to hear about the problems with your Foxtel.

Can I ask if the connection is also still dropping out if connected to ethernet cable direct from your home modem?

Please let me know so I can assist further.

- Stef

[anneabell]

the same problem is occurring when i connect to Ethernet cable 

[Jimmy-Lo]

Thanks for that information @anneabell

Have you been able to touch base with our Telstra Foxtel Faults team directly to see if they are able to troubleshoot and resolve the issues?

I look forward to your response.

- Jimmy

[anneabell]

hi I contact telstra foxtel faults team and they were able to sort out the issue thanks

[Ernest999]

Hi anneabell,

Great to read that the faults team has sorted the issue out.

If there is anything else we can assist with, please do let us know.  

Ern