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We had an IQ4 installed yesterday (replacing an IQ2), however; when the TV is switched on, it's not picking up the new IQ4 box. To get it to work I have to disconnect the IQ4 box then plug it back in - it then displays "IQ4 is downloading information" which disappears and displays displays the home screen. Any ideas as to what is causing this - and how to fix it? Thanks in advance.