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danielunite
Level 1: Cadet

Moving to Telstra - how does billing work?

Did anyone move their Foxtel service over to Telstra to take up one of these new bundles? I moved over to Telstra mid-Foxtel billing cycle and currently am in credit on that account, but no one can seem to tell me if I will receive a final bill from Foxtel, or if I will need to pay them any more - or whether all is clear and I won't receive another bill from them

Currently on the merry-go-round between Foxtel and Telstra and I am hitting my head against a brick wall

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2 REPLIES 2
Support Team
Support Team

Re: Moving to Telstra - how does billing work?

Hi danielunite, 

 

Thanks for using Crowd Support. Be best to contact Foxtel once the change over has been activated. They can then confirm the service is no longer being charged by them and any remaining balance. 

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Vollans
Level 2: Rookie

Re: Moving to Telstra - how does billing work?

I made the move to the new bundles mid-billing cycle.

 

Once the order was accepted and started being processed, my login to the Foxtel website no longer had Foxtel packages, etc, on it and everything transferred to Telstra seamlessly. Foxtel issued a final bill, and refunded the balance I was owed back to my credit card. The move was painless. 

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