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william13
Level 1: Cadet

New Customers Better Off

Existing Foxtel customers get far more expensive packages than being a new customer Wrong in every aspect 

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: New Customers Better Off

You need to take that up at https://community.foxtel.com.au

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
hollypolly
Level 1: Cadet

Re: New Customers Better Off

I agree. Have been with Telstra for over 19 years. My contract has expired yet I cannot move to new packages without closing my account and waiting 3 months before I can re-apply. This poor business and totally unacceptable

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Level 10: Jnr Detective StrayaM8
Level 10: Jnr Detective

Re: New Customers Better Off

Pretty standard business strategy across the world.

Feels bad for the existing customer, but its proven to work better than the reverse. 

Best thing to do is called up the disconnections team, threaten to disconnect and see what they can whip up for you to keep you as a customer

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit