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Foss55
Level 2: Rookie

One of my IQ3 boxes regularly fails to record pre-set shows

Although I continually delete recorded shows once they have been watched my IQ3 box regularly fails to record shows. It just comes up with "recording failed" Does anyone have any recommendations? I've tried deleting and re-setting the shows we want to record but within a few weeks it fails again.

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6 REPLIES 6
Support Team
Support Team

Re: One of my IQ3 boxes regularly fails to record pre-set shows

Hey @Foss55, thanks for reaching out. Have you tried restarting your decvice? 

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Foss55
Level 2: Rookie

Re: One of my IQ3 boxes regularly fails to record pre-set shows

I have and it does seem to fix it temporarily.

Support Team
Support Team

Re: One of my IQ3 boxes regularly fails to record pre-set shows

Thanks for that, can you please try a factory reset? Tanasha

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Foss55
Level 2: Rookie

Re: One of my IQ3 boxes regularly fails to record pre-set shows

Happy to do that if you can give me some pointers, but not right now. Will it delete programs that I have recorded? 

Support Team
Support Team

Re: One of my IQ3 boxes regularly fails to record pre-set shows

Yes it may delete your recordins. If you don't want this to happen, please call our team on 132200 and say Foxtel" and they will be able to look into this for you. 

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Foss55
Level 2: Rookie

Re: One of my IQ3 boxes regularly fails to record pre-set shows

Thank you

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