Why can I log onto my Telstra account and add a Foxtel Channel, but I have to phone (gave up the first time ) took 20 minutes the 2nd time to remove a channel.
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I would assume it was initially in place as certain bundles included certain packs and had to have those in as a minimum... but the new ones are more flexible so I can only assume it is partially just legacy system limitations (because people will still be on those) or a technical limitation because as far as most things go getting people to do things via self-service is their preference.
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Thanks for reaching out, DrQ is correct in advising the need to call is due to some packages needing a minimum. To avoid disruption to services and/or packages, a phone call is required if components are being removed.
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