brepen
Level 1: Cadet

Removing a channel from Foxtel with Telstra Package

Why can I log onto my Telstra account and add a Foxtel Channel, but I have to phone (gave up the first time ) took 20 minutes the 2nd time  to remove a channel.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: Removing a channel from Foxtel with Telstra Package

I would assume it was initially in place as certain bundles included certain packs and had to have those in as a minimum... but the new ones are more flexible so I can only assume it is partially just legacy system limitations (because people will still be on those) or a technical limitation because as far as most things go getting people to do things via self-service is their preference.

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Support Team
Support Team

Re: Removing a channel from Foxtel with Telstra Package

Hi brepen,

 

Thanks for reaching out, DrQ is correct in advising the need to call is due to some packages needing a minimum. To avoid disruption to services and/or packages, a phone call is required if components are being removed.

 

 

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