CrowdSupport®
Level 1: Cadet

Returning the Foxtel set top box when you are getting Foxtel through Telstra???

We had a Foxtel box already when we signed up to watch Foxtel through Telstra. We were told in the Telstra shop (and ticked a box to this effect) that we needed no new box as we had an existing one. Now we have received 9 letters of demand from Dun and Bradstreet collection agency in one day! Return the box or pay $300. We have had no help from D and B: just to 'lodge a complaint' which they will try to answer in 30 days. We have had no warning of this, calls or SMS or letters or emails. Just 9 letters of demand. Telstra should not let this happen! 

 

 

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Level 23: Superhero

Re: Returning the Foxtel set top box when you are getting Foxtel through Telstra???

Have you tried giving Foxtel a call on 131999 to see if they can update their accounts? They should be able to see that it's currently in use at your address with Foxtel from Telstra.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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