CrowdSupport®
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Level 1: Cadet

Telstra is not taking calls right now so what are we supposed to do?

I’m unemployed due to this global fiasco of a virus and isolated, Telstra has told me twice they have placed an order for my nbn which has taken over a month to do and still no order placed. I was still able to use internet through my modem however I can’t anymore since the order was cancelled and redone twice again supposedly. I can’t afford continual data top ups and this is getting ridiculous, is there anyone we can email or anything customers can do at all to address issues???? 

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra is not taking calls right now so what are we supposed to do?

You could post a message on either Facebook or Twitter. Telstra consultants are monitoring those platforms and working through the messages (it does take a while though).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Telstra is not taking calls right now so what are we supposed to do?

Thank you I didn’t even realise that was a thing! 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit