Hi all,
I'm having an issue with accessing platinum content on Foxtel.
I launched Foxtel Go on my iPad yesterday, and found that all of the platinum content now has the "key" symbol against it (indicating that my subscription does not include such content).
This never used to be the case, and I have viewed platinum content on my IQ and Foxtel Go previously on my current bundle.
I called the support number (132200), and was put through to several different areas, only to eventually be told that I was unable to access Platinum content, as I did not have a Platinum subscription. Rather, my Foxtel was a "build-your-own" package, that had all content added to it.
This is interesting for a number of reasons:
Given that I have already contacted Support, and appear to have reached an impasse, where do I go from here, to restore access to platinum content?
All constructive advice greatly appreciated.
Cheers,
Jeff B
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Hi Jeff, I trust this can be sorted out for you soon. While the 13 22 00 number is the best point of contact for help with any billing issues, the number for help with technical aspects of the Foxtel connection is 131 999. They can investigate any connectivity issues which would be affecting your access to those channels
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