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mark50
Level 1: Cadet

Upgrade to IQ3 box only

Answered

I'm having trouble getting a straight answer on upgrading my set top box FROM IQ2 to IQ3. Dont want to change anything else, just upgrade the box. I was initially quoted on live chat 50$ once off fee, self install. Now being told, after ages trying to explain I just want to upgrade the BOX ONLY, now being quoted 125$. Need a real answer.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Upgrade to IQ3 box only

Hi @mark50,

Thanks for reaching out. I do apologise for the confusion, I can understand this would be quite frustrating.
 

I recommend contacting our entertainment team on 1800 676 088 to find out how much it will cost for you. Prices can vary depending on whether you need a technician out or if the IQ3 box can be delivered to you.

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Upgrade to IQ3 box only

Hi @mark50,

Thanks for reaching out. I do apologise for the confusion, I can understand this would be quite frustrating.
 

I recommend contacting our entertainment team on 1800 676 088 to find out how much it will cost for you. Prices can vary depending on whether you need a technician out or if the IQ3 box can be delivered to you.

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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