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FionaMcPherson
Level 1: Cadet

Why can’t existing Foxtel customers get discounts when their plans expire

I have been off contract for almost two years and am not eligible for any new discounted plans. New customers are eligible but not existing. Why?

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: Why can’t existing Foxtel customers get discounts when their plans expire

Because Foxtel doesn't make the discounts available to existing customers.

The discounts are there to entice new customers. Once the initial contact term is up, they assume that people will prefer to keep the service, even with the higher price, as they enjoy watching the programs & movies.
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