CrowdSupport®
Highlighted
Level 2: Rookie

foxtel swapping package

Hi There

 

When try to swap a package - (Entertainment plus to sport) it just hangs. The swap button appears under entertainment plus but when I select it just hangs - the screen clears then a hangs.

 

Peter

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: foxtel swapping package

Hi @likenow

 

Sorry to hear of the frustration.

 

Can I ask what type of browser you are using and if you have attempted another type to see if this allows the page to load correctly?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 2: Rookie

Re: foxtel swapping package

Hi Stef,
Edge, chrome, on PC and mobile -tried a mix
Peter
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: foxtel swapping package

Thanks for your reply,

 

In this instance please call out Foxtel team on 13 22 00 and say "Foxtel" (9 am to 7 pm AEST)

 

Once connected they can make the changes to your account.

 

I will pass this feedback onto the team so they are aware of the problem.

 

Please let us know if you need any further support.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 2: Rookie

Re: foxtel swapping package

Thanks Stef thought that might end up being the case.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit