how does repling work in crowd support to

anneabell

i am trying to reply to a response to my question but when I hit on reply I keep getting a red band and message unable to complete your request how does this thing work ????

coffeefrappe

Hi @anneabell

We can't seem to replicate this issue. Are you still having trouble responding to a post?

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kroonys3

I was getting the exact same issue 10 minutes ago using Chrome

I tried in Edge instead and it worked fine

Jupiter

If you get the red band telling you that you can't do something, you need to go into the browser settings and clear the cache and cookies.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

anneabell

ok thank you for that did as suggested and it works on my computer. does this also work in the telstra 24x7 app as I get the same issue on my moble

anneabell

Check out the reply from Jupiter suggested cleaning the cache I did this and it is now working on my computer

anneabell

Apparently I needed to clear the cache as recommended by Jupiter who advised how to resolve issue

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Telstra 24x7®