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Did the tech leave a business card with you? The ones in our area do.
Who is calling you, demanding the return, Telstra or Foxtel? If it is Foxtel, then you will need to call them direct.
If it is Telstra, call 132200 and lodge a formal complaint. At least that way it will be a single point of contact that you are dealing with for the process.
Unfortunately, if you can't identify the technician, then it is going to be very difficult to get it resolved. I would suggest next time that you call up, ask them if they can see which tech attended the callout to your place and get them to follow up with the tech.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.