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Tribe Social Networking product has been exited

started by Community Manager on ‎18-09-2013 12:55 PM - last edited on ‎24-06-2014 10:51 AM by sazf98

The Tribe social networking product is no longer available. Instead, you can use other methods to check Facebook, Twitter and Myspace on your mobile. You can use the sites provided by each social network or their respective app, where available.

 

We apologise for any inconvenience.

 

Please bear in mind that data charges may apply if you access these sites or use these apps. You can find out more about how to manage and monitor your data usage.

 

What are the alternatives?

Facebook, Twitter and Myspace provide their own mobile web sites. They also provide Apps for both smartphones and many older phones that run 'Java apps'. You can download these apps by visiting each social network's site.

 

How much data would I use if I accessed Facebook/Twitter/Myspace directly?

This is dependent on how many times you access these sites directly and on your phone type and network that you use.

 

Typically, checking Facebook/Twitter/Myspace 20 times a day would use about 175MB each month.

Using a smart phone or our 4G network means that you experience faster download speeds so your data usage may be greater than this.

 

You can estimate your mobile data usage or keep track of your data usage by downloading the Telstra 24x7 app.

 

Please Note: that we find that the majority of Tribe customers currently use less than 100MB per month.

 

Will it cost me to use social networking sites/apps directly?

If you have data included in your plan or have added a data pack on to your account and you are not presently using all the available data each month, then there may be no additional charges.

 

However, if you are concerned about going over your data allowance or believe you will need extra data, we recommend you choose a plan or recharge offer that includes data or take up a data pack.

 

How can I keep track of my data usage?

You can keep track of your data usage by either:

Also if you take up a data pack you are automatically signed up to SMS alerts so that you are notified when your usage hits 50%, 85% and 100% of your data allowance.

 

What else can I do to limit my data usage charges?

We recommend you take up a data pack. Even the smallest data pack will give you some extra data at a lower rate and may also put you on a lower excess data rate, saving you 95% of standard PAYG charges.

We also suggest using WiFi as often as you can. See more tips on how to manage your data usage.

 

If I'm still not happy, what else can I do?

If you need to speak to someone, please contact us via our Facebook or Twitter pages or via Live Chat 

 

 

Apple is a trade mark of Apple Inc., registered in the U.S., and other countries. iPhone 4S, iOS, iCloud and Siri are trademarks of Apple Inc.

Facebook is a registered Trade mark of Facebook, Inc

Google, Android, and Google Play, Google Maps, Gmail and YouTube are trademarks of Google Inc.

Twitter is a registered trademark of Twitter, Inc.
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