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Level 1: Cadet

Belong SIM in an old Telstra HTC phone is prompting for “SIM network subset unlock PIN”. How do I get the PIN?

Level 1: Cadet

When are you releasing the Android 9.0 update for HTC U11 this has been available via HTC for a couple of months now. 

Level 1: Cadet

Since connecting to the NBN I have realised that when my burglar calls me with an alarm -- an autodialler, It does not translate DTMF codes from my mobile -- HTC Desire 626 or Samsung S9 through the voip portal of the modem. I only hear a click on th ...

Level 1: Cadet

Hi, some people are reporting that my phone is saying that the number is not connected. I am still recieving some calls tho from others. I have appointment phone calls this week that are not recieving on my phone, please help!

Level 2: Rookie

So on a lot of Telstra’s Marketing and device info pages. The HTC 5g Hub displays current Data Usage on a progress bar on the top of the home screen and also device internet speed information. currently my device does not show this information on the ...

Level 2: Rookie

I keep getting an video error message on my all live pass. I have tried everything including deleting App and reinstalling and clearing data. Could I please get some help with this.

Level 1: Cadet

I put my 30 voucher code in and it excepted it a few hours ago and yet I didn't get it I can not send msgs it don't show up in balance and it won't except the code again

Level 1: Cadet

Want to buy another desire 510

Level 2: Rookie

Looking at the software updates provided by Telstra, There hasn't been any of the quarterly Android security updates released for this device and the latest 2.42 code release by HTC hasn't been updated / released by Telstra either. Are we ever going ...

Level 2: Rookie

Has anyone managed to get VoWiFi going on an open HTC U Ultra at all?

Level 3: Gumshoe

Just a quick question, is there any consideration for Telstra to sell the new HTC U12+? Being a fan of HTC I have never had a problem from the HTC Desire through to the HTC 10. Just thought I'd ask before I consider buying the handset outright from H ...

Level 1: Cadet

Can anyone advise how I can change my phone settings to receive MMS messages?Currently I receive a message saying 'Message not downloaded - generic network failure' when people send me MMS messages.New problem encountered since moving to using a HTC ...

Level 1: Cadet

I have just upgraded my phone from HTC M9 to HTC 10 only to find that that newer phone is still running on older version of software? My M9 had updated to Nougat version of Android via Telstra network, why hasn't my new phone? HTC 10 was purchased ou ...

Level 1: Cadet

Hey guys, I've checked the Update Tool and there's currently no info regarding estimated release date of the Android Nougat update for HTC 10. Any idea when this will be rolling out?

Level 2: Rookie

G'day Telstra Support Team, I have an HTC One M9 phone I bought outright here in Oz which does not have the Telstra MMS settings pre-loaded on it... So my dilemma is: How can I set the APN such that MMS and mobile data work, AND AFL Live Pass video s ...

Level 3: Gumshoe

My wife's Telstra Signature Premium did the Nougat update a few days ago.  Now her Gmail and Google play have stopped working, when they are opened the scree just stays white and never loads.  Other apps working OK on both 4G and WiFi onlya appears t ...

Level 1: Cadet

I updated on my HTC M9 yesterday with the latest 7.0 Android update.Since then, the Gmail app and Google Play do not work.I have:Cleared cachesRemoved gmail account (now I cannot re-add it, either by trying to add a Google account or an Exchange/Othe ...

Level 5: Eagle Eye

Is there any information on what colours will be available for the HTC One M9? I don't particularly like the two-tone look of the silver/gold version and would much prefer the gunmetal grey version. I'm aware that Telstra only offered one colour of t ...

Level 2: Rookie

I'm having issues making calls without first enterring the country code.  For example, if i try calling 0431 123 456 the phone call is simply not made.  However if I call +61 431 123 456, it works fine without any issues.  Any ideas what could be cau ...

Level 1: Cadet

hi.i dropped my phone and it appears to be not working,i cant get to the telstra store to organise a replacement as per my insurance,for a couple of weeks,if i buy a cheap pre paid phone i know i can connect my phone to it but how do i do this

Level 2: Rookie

My stock HTC M9 is stuck in a boot loop.
OS 4.30.841.1
I can access the stock recovery mode by 'Reboot to Recovery Mode' then pressing power + volume up when the red triangle appears. 
In recovery mode I can Apply update from ADB and Apply up ...

Level 1: Cadet

If I had read all of the previou comments, I would never have completed my update. Same problem!! Now have a brick as well!! However, my phone is out of warrenty as it is over 12 months old. Anybody found solutions yet?

Level 1: Cadet

hi, so when telstra went down on thursday my phone obviously lost reception, i know everyone is all hapy and their phones are working again, but i still have not gotten any reception or anything and i need to know why this is happening. there is noth ...

Level 3: Gumshoe

I used to own a HTC Desire C and for notification sounds you set the default sounds for messages (texts) default ringtone and so on but I quickly found with the new Desire 300 that when I tried to change my notification sound it had ONE option only a ...

Level 1: Cadet

Hi, I want to start a new business plan with Telstra and pre-order the HTC One in black, though the stock seems to have run out for that colour option.Is there no way to pre-order and simply wait for that colour to come back into stock before receivi ...

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