Level 1: Cadet

Cannot connect Google Home

We have just bought Google Home and we are not able to connect as we cannot remember our Network password.  I guess this means what our internet password is - how do I retrieve this? 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Cannot connect Google Home

It is generally written on the back or underside of your modem/router

If it is a Telstra gateway you would of gotten a card or fridge magnet with the details on it.

Alternatively you can go to the following with a device already connected and retrieve it or > WiFi
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale
Level 21: Augmented
Level 21: Augmented

Re: Cannot connect Google Home

When I set up a home mini, I didn't need to enter a network password. Have you installed the Google Home application.

Level 6: Bloodhound

Re: Cannot connect Google Home

My issue is that I can set the device up but it reports “cannot connect to cloud”. I assume it’s a WiFi problem. I’m using the a test Gateway on the NBN

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