Hello everyone,
I did something silly and now I need help!
I removed my door sensor from my account and now I can't connect it to my Smart Home again. I think i need to factory reset it, can anyone help?
Solved! Go to Solution.
Hi @Jack151,
This is a video on how to factory reset your device. While the battery is out hold down the tamper swtich and reinsert the battery, keep holding down the tamper switch for four seconds then release. The green light will flash every few seconds to let you know the device has been factory reset and is ready to pair.
Regards,
Nathan
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Have you looked in the FAQs? https://www.telstra.com.au/support/category/smart-home
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The Factory reset should be under the back panel which is removable
Hi @Jack151,
This is a video on how to factory reset your device. While the battery is out hold down the tamper swtich and reinsert the battery, keep holding down the tamper switch for four seconds then release. The green light will flash every few seconds to let you know the device has been factory reset and is ready to pair.
Regards,
Nathan
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