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Browsum1
Level 3: Gumshoe

Home automation - Advantage air app dropping out each night

Is it the modem blocking it as it sees it as a virus, how to change security settings to stop this.

I have to rest the modem every morning to get the app on my phone to communicate the main android screen.

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3 REPLIES 3
Support Team
Support Team

Re: Home automation - Advantage air app dropping out each night

Hi Browsum1, 

 

I'm sorry to hear that you're having issues with the Advantage Air App software and I can appreciate the frustration in resetting a modem each morning.

 

Has this app got the latest update? 

 

If you have the latest update and this is still happening, I would recommend reaching our technical support team on 133 933 as they may be able to assist further regrading this.

 

Let me know how you go.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Browsum1
Level 3: Gumshoe

Re: Home automation - Advantage air app dropping out each night

Thanks for the reply. We have had to put in a TP Link router to stablise the system.

I will make a call soon to the Platium support to look at my system, as something an issue with the Telstra Max Gateway 2.

Support Team
Support Team

Re: Home automation - Advantage air app dropping out each night

Thanks for your response @Browsum1 and please let us know how you go with the Platinum team.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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