nickwalnut
Level 1: Cadet

Lockwood Lock

Answered

Hi

 

I was wondering if Telstra still offers (and is compatible with) the Lockwood smart lock. I can't seem to find any references to it on the website any longer.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Lockwood Lock

Potential performance issues between the lock and the Smart Home service for some customers. While it doesn't affect the physical operation of the lock, Telstra are working out a fix with the manufacturer before making them available to sell again

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale
6 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being

Re: Lockwood Lock

It was there the other day but has been removed today. Strange.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 23: Superhero
Level 23: Superhero

Re: Lockwood Lock

There is currently a stop sell on the device

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale
nickwalnut
Level 1: Cadet

Re: Lockwood Lock

Oh. Any idea why?

Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Lockwood Lock

Potential performance issues between the lock and the Smart Home service for some customers. While it doesn't affect the physical operation of the lock, Telstra are working out a fix with the manufacturer before making them available to sell again

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale
Gourdy
Level 1: Cadet

Re: Lockwood Lock

is there any indication of when the smart lock issues will be resolved

Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Lockwood Lock

no updates at this stage

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Run a Modern Retail Business with Neto Point of Sale