Where customers answer questions and share ideas about our products and services

Reply
Level 1: Cadet
Posts: 2
Registered: ‎23-08-2017
0 Kudos
Accepted Solution

Lockwood Lock

Hi

 

I was wondering if Telstra still offers (and is compatible with) the Lockwood smart lock. I can't seem to find any references to it on the website any longer.

 

Thanks.

Level 24: Supreme Being
Level 24: Supreme Being
Posts: 8,829
Registered: ‎09-06-2014
0 Kudos

Re: Lockwood Lock

It was there the other day but has been removed today. Strange.
----------
Helpful Links
Having Net Issues - Try the online troubleshooting tool | Outage in your area? - Check the Service Status page
Help with an account issue? - LiveChat 24x7 support   | View Usage, Bills and more - Check it out on MyAccount

----------
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. Peace out
Level 23: Superhero
Posts: 4,654
Registered: ‎15-01-2016

Re: Lockwood Lock

There is currently a stop sell on the device

---------------------------------------------------------------------------------------------------------------------
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

Want to know more about Telstra Platinum?: Click Here
Want to know more about Smart Home?: Click Here
Want to know more about NETO Point Of Sale?: Click Here
Level 1: Cadet
Posts: 2
Registered: ‎23-08-2017
0 Kudos

Re: Lockwood Lock

Oh. Any idea why?

Level 23: Superhero
Posts: 4,654
Registered: ‎15-01-2016

Re: Lockwood Lock

Potential performance issues between the lock and the Smart Home service for some customers. While it doesn't affect the physical operation of the lock, Telstra are working out a fix with the manufacturer before making them available to sell again

---------------------------------------------------------------------------------------------------------------------
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

Want to know more about Telstra Platinum?: Click Here
Want to know more about Smart Home?: Click Here
Want to know more about NETO Point Of Sale?: Click Here
Level 1: Cadet
Posts: 1
Registered: ‎07-09-2017
0 Kudos

Re: Lockwood Lock

is there any indication of when the smart lock issues will be resolved

Highlighted
Level 23: Superhero
Posts: 4,654
Registered: ‎15-01-2016
0 Kudos

Re: Lockwood Lock

no updates at this stage

---------------------------------------------------------------------------------------------------------------------
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS). However, I am not an official representative on CrowdSupport. My opinions are my own and not that of Telstra's

Want to know more about Telstra Platinum?: Click Here
Want to know more about Smart Home?: Click Here
Want to know more about NETO Point Of Sale?: Click Here