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Level 1: Cadet
Posts: 2
Registered: ‎23-08-2017
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Accepted Solution

Lockwood Lock

Hi

 

I was wondering if Telstra still offers (and is compatible with) the Lockwood smart lock. I can't seem to find any references to it on the website any longer.

 

Thanks.

Level 24: Supreme Being
Level 24: Supreme Being
Posts: 8,680
Registered: ‎09-06-2014
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Re: Lockwood Lock

It was there the other day but has been removed today. Strange.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. Peace out
Level 23: Superhero
Posts: 4,117
Registered: ‎15-01-2016

Re: Lockwood Lock

There is currently a stop sell on the device

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS), and replying on the forums in mostly my own time and mostly as another customer. My opinions are my own and not that of Telstra's
Level 1: Cadet
Posts: 2
Registered: ‎23-08-2017
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Re: Lockwood Lock

Oh. Any idea why?

Level 23: Superhero
Posts: 4,117
Registered: ‎15-01-2016

Re: Lockwood Lock

Potential performance issues between the lock and the Smart Home service for some customers. While it doesn't affect the physical operation of the lock, Telstra are working out a fix with the manufacturer before making them available to sell again

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS), and replying on the forums in mostly my own time and mostly as another customer. My opinions are my own and not that of Telstra's
Level 1: Cadet
Posts: 1
Registered: ‎07-09-2017
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Re: Lockwood Lock

is there any indication of when the smart lock issues will be resolved

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Level 23: Superhero
Posts: 4,117
Registered: ‎15-01-2016
0 Kudos

Re: Lockwood Lock

no updates at this stage

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, and Neto POS), and replying on the forums in mostly my own time and mostly as another customer. My opinions are my own and not that of Telstra's