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Vikki19
Vikki19
Level 1: Cadet
2 weeks ago

Telstra smart modem

Ever since I connected the Smart modem about 3 months ago it has been absolutely crap so on the weekend I will be putting the old modem back. I am so sick and tired of the poor service I get from Telstra products 😡😡😡😡😡

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Iain_T
Support Team
Support Team
2 weeks ago

Re: Telstra smart modem

In response to Vikki19

Sorry to hear of the issues with your Smart Modem and I can understand the frustration this would cause. Please let us know if the older modem doesn't improve this. The Smart modem may have a fault which can be replaced but if the same issue is happening with the old modem we can have a look into your connection. 

 

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