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Snedward
Level 1: Cadet

Your phone number is not eligible

I am trying to setup Voice Activated Calling with my 3 Google Home Mini's and my Telstra mobile service. When I try and do so, I get an error which says "Your phone number is not eligible. You must have an active Telstra mobile phone service to use with VOice-activated Calling".

I tried calling 132200, but they were unable to help and told me to go here as there was no escalation path.

I'm using a Pixel 3, running Android 10 and 3 different Google Home Minis (one from Telstra, and two from Google directly).Screenshot_20190921-115434.pngScreenshot_20190921-115348.png

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman

Re: Your phone number is not eligible

Hi Snedward,

 

Have you read the below link that explains how to set it up?

https://crowdsupport.telstra.com.au/t5/News-Feed/Introducing-Voice-activated-Calling-with-Telstra/ba...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Snedward
Level 1: Cadet

Re: Your phone number is not eligible

Hi Smiley3. Yes I've read it. The instructions aren't that useful.

 

From this page (https://www.telstra.com.au/smart-home/voice-activated-calling?ref=TD_fr_cs_tcom_VAC) I am at the step 3. I have entered my number (both in 04 format and the international +614 equivalent) but then I get the error and can't proceed further

Snedward
Level 1: Cadet

Re: Your phone number is not eligible

This far more detailed set of instructions (https://www.telstra.com.au/support/category/mobiles-tablets/getting-started/voice-activated-calling#...) still gets me to the same point and the same error.

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