Level 1: Cadet

Your phone number is not eligible

I am trying to setup Voice Activated Calling with my 3 Google Home Mini's and my Telstra mobile service. When I try and do so, I get an error which says "Your phone number is not eligible. You must have an active Telstra mobile phone service to use with VOice-activated Calling".

I tried calling 132200, but they were unable to help and told me to go here as there was no escalation path.

I'm using a Pixel 3, running Android 10 and 3 different Google Home Minis (one from Telstra, and two from Google directly).Screenshot_20190921-115434.pngScreenshot_20190921-115348.png

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Level 22: Superhuman
Level 22: Superhuman

Re: Your phone number is not eligible

Hi Snedward,


Have you read the below link that explains how to set it up?

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Level 1: Cadet

Re: Your phone number is not eligible

Hi Smiley3. Yes I've read it. The instructions aren't that useful.


From this page ( I am at the step 3. I have entered my number (both in 04 format and the international +614 equivalent) but then I get the error and can't proceed further

Level 1: Cadet

Re: Your phone number is not eligible

This far more detailed set of instructions ( still gets me to the same point and the same error.

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