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Disapointed123
Level 1: Cadet

I have had a Telstra Smart Home set-up now for almost six months. I must say that I am extremely disappointed with it. I have four cameras and three sensors. I have had nothing but trouble with it constantly. 9 out of 10 days there is something not w ...

TjayN
Level 2: Rookie

I purchased 2 Rinnai air conditioning units in April 2019, despite numerous attempts, contact with Rinnai, home visits on 3 occasions with a Rinnai expert, following every step and work around I can find, the devices will not connect to my home netwo ...

MathewH
Level 2: Rookie

We manage  fleet of Zigbee devices as part of an ogoing product under development. One of those devices is the Telstra Smart plug (https://www.telstra.com.au/smart-home/devices-old/smart-power-plug). We have noticed some bugs in the Smart plug behavi ...

NatNat16
Level 1: Cadet

How does one stop paying for the Smart Home Cloud & Service Plan?  I do not want it, never asked for it and want it gone.I do NOT want to pay for it, as I do not use it, nor want it. Please advise.NatNat16

dom1770
Level 1: Cadet

I'm an all  fan and I find it a tad annoying that Telstra hasn't approached Apple directly for integration! They have with Google & Amazon. Sure it's costly for Telstra to pay Apple for whatever legalities over integration partnerships, but why not ...

Lilispecial
Level 1: Cadet

I have a lady that needs to know what is the number to divert to you mobile IOS and to remove the diversion ? 

Lilispecial
Level 1: Cadet

I have a lady that needs to know what is the number to divert to you mobile IOS and to remove the diversion ? 

snaky
Level 1: Cadet

From: (redacted)
Sent: Wednesday, 27 November 2019 1:34 PM
To: notifications@online.telstra.com.au
Subject: Re: Home Broadband Data Top-up Activated To put on your record my 3 queries this morning: Why phone call went blank without audio for 3-4 mi ...

Sward6
Level 3: Gumshoe

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

mark064
Level 1: Cadet

Ordered online telstra locator starter pack and monthly subscription  (wifi one) about 8 days ago. Said all done starter would be sent....and I would get email confirming order....also added some extra product (extra wifi tag and dog collar holders u ...

Sward6
Level 3: Gumshoe

I have just moved house and have received a Telstra Smart Modem Gen 2. I am trying to connect both a Ring Doorbell and a Google Home via Wi Fi but both devices can't connect. I have unticked 'Band Steering', turned Modem on / off but still unable to ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jakey028
Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

James135
Level 2: Rookie

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Ldola
Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?

TIA

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Rocket9
Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Disapointed123
Level 1: Cadet

I have had a Telstra Smart Home set-up now for almost six months. I must say that I am extremely disappointed with it. I have four cameras and three sensors. I have had nothing but trouble with it constantly. 9 out of 10 days there is something not w ...

MathewH
Level 2: Rookie

We manage  fleet of Zigbee devices as part of an ogoing product under development. One of those devices is the Telstra Smart plug (https://www.telstra.com.au/smart-home/devices-old/smart-power-plug). We have noticed some bugs in the Smart plug behavi ...

dom1770
Level 1: Cadet

I'm an all  fan and I find it a tad annoying that Telstra hasn't approached Apple directly for integration! They have with Google & Amazon. Sure it's costly for Telstra to pay Apple for whatever legalities over integration partnerships, but why not ...

Lilispecial
Level 1: Cadet

I have a lady that needs to know what is the number to divert to you mobile IOS and to remove the diversion ? 

Lilispecial
Level 1: Cadet

I have a lady that needs to know what is the number to divert to you mobile IOS and to remove the diversion ? 

mandyp68
Level 1: Cadet

I need to send back my Telstra Smart Modem Gen 2 LH100 but I've thrown away the box.  Does anyone in Melbourne Inner East have an empty box I can pick up please?

Johnno09
Level 1: Cadet

For the past three weeks my automations on teslstra smart home have not been operating with my Philips hue lights,  all other automations are working. It has been reported to smart home and I have spent hours talking to them about this issue but it i ...

Frustrated7575
Level 1: Cadet

My smart camera seems to detect every little bug, tree leave, or shadow, but half the time it doesn’t detect human movement. I’ve tried all sensitivity settings but have had no luck. As the camera triggers every few minutes I’ve had to disable it. Do ...

Johnsch
Level 2: Rookie

I keep buying from the Telstra store but it tell me later my account is not compatible live chat cant explain it when I’m in credit with Telstra. I don’t know why I bother I’ll start paying what’s on the bottom line.TSH9865748  

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

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