Telstra Smart Home

Home Automation

Home Automation
Show more
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 3: Gumshoe

Woke up this morning and my Free To Air channels are not working -  We have telstra velocity network in our estate which provides all services to the house, however we are now FTTP NBN fitted also. The FTA stations just stopped working today, however ...

Level 1: Cadet

I added a smart home camera to my existing set-up last night ( now 3 in total) they are all connected and working, will record on request but will not record/send email/text when mode is set to away as set up in my automation.

Level 1: Cadet

I looked around and picked Telstra Smart Home over other smart home solutions as it appeared to be the most mature and most supported product in the market. Whilst it's "good", I wouldn't say it's "amazing"'s my experience over the last couple ...

Level 2: Rookie

Just moved house from Telstra Cable modem to a Telstra Smart Modem ADSL, and I cannot connect either of my Google Home devices, I detect device but it fails to connect to the WiFi network. The Google Help says "Step 1: Disable Access Point/AP isolati ...

Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Level 1: Cadet

every time I try to open the hue lights I get this!i have connected and reconnected the hue bridge did factory reset on hue bridge and reconnected everything, still the same when I setup it up in the first place it all operatednot shore want to do ne ...

Level 2: Rookie

I have had the system a little over a week. Starting to wish Id come here first. I have 4 cameras 2 inside and 2 outside. Inside ones work fine. Outside ones are a nightmare. If the power goes off for a storm I have to reset the automations or they d ...

Level 1: Cadet

The outdoor camera I have set on my front door is connected and working but it is not taking video an uploading it as set in an automation. I have tried deleting the automation and then recreating it and that didn't work. It is also not working as a ...

Level 1: Cadet

We have just bought Google Home and we are not able to connect as we cannot remember our Network password.  I guess this means what our internet password is - how do I retrieve this? 

Level 2: Rookie

I have NBN High Speed (HFC) ADSL internet at home. I also have Telstra Smart Home for an indoor camera, google home and couple of smart plugs. It is (most of the time) very slow to load the Smart Home App in my mobile phone ( I have a new iPhone X). ...

Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

Level 2: Rookie

I am writing to share my experience with Telstra Smart Home. I am a Telstra employee and an early adaptor of the products we sell, I was one of the first to receive my Telstra Smart Home Watch and Monitor kit. Set up was easy and straight forward wit ...

Level 1: Cadet

Is there anyway that you can tell Telstra smart home that we have 2 house cats

Level 1: Cadet

Hi there,

Had a blackout here yesterday and ever since have noticed that the system time is incorrect. The activity log is showing the latest activities with a time in the PM when it is AM etc. Also my automations that are time specific have been affe ...

Level 1: Cadet


I lost power 2 days ago and now the Smart Home app time and date is incorrect. App time is showing 6:40am (determined based on last activity), however it is 9:15pm. Date on activity calendar is correct however I am reviewing texts saying my video ...

Level 1: Cadet

Hi Guys, I changed home and therefore switched my internet provider and therefore the Wifi router. Since the time wifi router has changed I could not connect the hub. I tried placing the Hub near the router and pressing the Pair button several times ...

Level 2: Rookie

Is there anyway that Night Mode can be automatically invoked. In other words for the Hub to go into Night Mode after a specific time e.g 9 pm i have setup an automation for my elderly mum who is not tech savvy. It detects motion in the bedroom and sw ...

Level 1: Cadet

Hi I was wondering if Telstra still offers (and is compatible with) the Lockwood smart lock. I can't seem to find any references to it on the website any longer. Thanks.

Level 1: Cadet

What does the message above mean?

Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

Our community experts