Telstra Smart Home

Home Automation

Home Automation
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Level 1: Cadet

Outdoor camera will not set up via cable or WPS. Have reset the camera many times and retried different solutions. Other two cameras set up easy enough. I have the latest Telstra Modem,

Level 1: Cadet

Hi, how do u changed the time on Telstra smart home. I live on a boarder and the system is currently picking up incorrect time ?

Level 2: Rookie

Hello, I'm trying to setup my Rasbperry Pi as a home server, but also want to be able to access it from the internet. I could do this on the last router (Telstra Gateway Max) and it worked. I have now moved and as before I have setup a static lan ip ...

Level 2: Rookie

I set up my Automations. It looked to be working etc., and the night I needed it someone poured brake fluid all over my car. This Smart Home thing didn't even pick it up. No movement..nothing???? And I've had the opposite where birds or wind can just ...

Level 1: Cadet

When will google home work with Telstra to make phone call from the unit, it works overseas google blames telstra, I just want it working, as a safety device for the elderly etc

Level 3: Gumshoe

Hi,I want to purchase some additional devices (power plug, lighting). Where can I purchase items other than the Telstra on-line store?  I find the Telstra on-line store difficult and not user friendly.  Even though I have an account the on-line store ...

Level 1: Cadet

I am trying, unsuccessfully, to pair a Sengled Element downlight with my Telstra Smart Home Hub.

When I put the hub into pairing mode via the smart home app (in settings>my devices>add new devices>smart bulbs or smart plugs>Smart bulb) the Sengled bul ...

Level 1: Cadet

I've got Google home hub and I was a wifi video doorbell that doesn't cost the Earth. Any suggestions?

Level 1: Cadet

I am loging in with the correct log in details, but been told to try again later

Level 2: Rookie

HI   I was with optus NBN but moved to Telstra.Telstra tech support is not helping me to configure my IP Camera. Pls can any one help me to configure. CheersGiriQuestion : how to configure ip camera hikvision with Telstra smart modem

Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?


Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Level 2: Rookie

To use Telstra Smart Home, you’ll need to have purchased a Smart Home Cloud and Service Plan (that comes with every Telstra Smart Home Kit). If you’d like to see what Telstra Smart Home can do and haven’t purchased yet, you can do so by choosing ‘Tak ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

Level 1: Cadet

What does the message above mean?

Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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