Telstra Smart Home

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Azza7744
Level 1: Cadet

Telstra smart home app can turn hue lights on but as soon as I set a automation eg. Front door open turn front light on it wont do it, was all working fine last week then all of a sudden dosent work with any of my automations, tried to reconnect to P ...

mattcooper
Level 6: Bloodhound

Hi, With the latest update I saw the rich icons for scenes that gave me the impression that "when leave home" set system to away! or "when arrive home" set system to home. Finally I said!!! No more arriving home to 10+ SMS messages saying door open e ...

shaneb
Level 2: Rookie

Hi, With all my Automations disabled I still get an email from one of my cameras “The Telstra smart home system located at SHANE's home reported an action on 02/06/2018 11:05 PM AEST triggered by rule 'When Patio Motion Take Video Clip with Patio and ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Thylacine57
Level 1: Cadet

I added a smart home camera to my existing set-up last night ( now 3 in total) they are all connected and working, will record on request but will not record/send email/text when mode is set to away as set up in my automation.

MCSirCH
Level 1: Cadet

I looked around and picked Telstra Smart Home over other smart home solutions as it appeared to be the most mature and most supported product in the market. Whilst it's "good", I wouldn't say it's "amazing"...here's my experience over the last couple ...

Vic1234
Level 2: Rookie

Just moved house from Telstra Cable modem to a Telstra Smart Modem ADSL, and I cannot connect either of my Google Home devices, I detect device but it fails to connect to the WiFi network. The Google Help says "Step 1: Disable Access Point/AP isolati ...

Johnno09
Level 1: Cadet

every time I try to open the hue lights I get this!i have connected and reconnected the hue bridge did factory reset on hue bridge and reconnected everything, still the same when I setup it up in the first place it all operatednot shore want to do ne ...

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Auntywa
Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

Colin75
Level 2: Rookie

I am writing to share my experience with Telstra Smart Home. I am a Telstra employee and an early adaptor of the products we sell, I was one of the first to receive my Telstra Smart Home Watch and Monitor kit. Set up was easy and straight forward wit ...

Hilshirl
Level 1: Cadet

Is there anyway that you can tell Telstra smart home that we have 2 house cats

Robertdwetheral
Level 1: Cadet

Hi there,

Had a blackout here yesterday and ever since have noticed that the system time is incorrect. The activity log is showing the latest activities with a time in the PM when it is AM etc. Also my automations that are time specific have been affe ...

danpet
Level 1: Cadet

Hi,

I lost power 2 days ago and now the Smart Home app time and date is incorrect. App time is showing 6:40am (determined based on last activity), however it is 9:15pm. Date on activity calendar is correct however I am reviewing texts saying my video ...

Raafay
Level 1: Cadet

Hi Guys, I changed home and therefore switched my internet provider and therefore the Wifi router. Since the time wifi router has changed I could not connect the hub. I tried placing the Hub near the router and pressing the Pair button several times ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...