Telstra Smart Home

Home Automation

cancel
Home Automation
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Exgrunt
Level 1: Cadet

I used to be able to record on my cameras ( indoor and outdoor) when motion was detected and a message sent to my phone. Now I can’t. What’s changed?

Kane191
Level 1: Cadet

Hey m, I do love the Telstra smart home but when I went to actually remove a camera from the app and then try add another one (going from a indoor camera to an outdoor) the app won’t allow me to add another one as it seems to think I still have the m ...

johnsonunsw
Level 1: Cadet

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

gedman
Level 1: Cadet

I have a google home system in which i am trying to setup a sonoff switch.I am using the EWeLink app on my iPhone to pair the device to my bigpond CG3100D cable modem. The app will find the device but times out and fails to pair every time.I have tri ...

Trevor1942
Level 2: Rookie

Should the mobile mode light indicator on gen2 modem be on or off, mine is off

wayneandjo
Level 2: Rookie

Trying to add new smart light to system,  its able to pair in another location, but will not connect to HUB if I place it where its needed (less than 10m from HUB).  What is the actual HUB footprint, I was lead to believe its approximately 20m.  Is t ...

Rocket9
Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

MartiTelstra
Level 2: Rookie

To use Telstra Smart Home, you’ll need to have purchased a Smart Home Cloud and Service Plan (that comes with every Telstra Smart Home Kit). If you’d like to see what Telstra Smart Home can do and haven’t purchased yet, you can do so by choosing ‘Tak ...

Micknick-22
Level 1: Cadet

My wifi is not working

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Rocket9
Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Hugswood
Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

Ben_nunan
Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

jo1985
Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Auntywa
Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

MartiTelstra
Level 2: Rookie

To use Telstra Smart Home, you’ll need to have purchased a Smart Home Cloud and Service Plan (that comes with every Telstra Smart Home Kit). If you’d like to see what Telstra Smart Home can do and haven’t purchased yet, you can do so by choosing ‘Tak ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more