Telstra Smart Home

Home Automation

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Mudgie
Level 2: Rookie

Can I store additional video somewhere above the 30 x videos? That is Cloud or a external storage device.

Dyzire
Level 1: Cadet

Why can’t I monitor my video feed on Telstra tv? Doesn’t make much sense to have to log on to the app to see who’s at the door when I could just change the channel.... yeah bit lazy but why buy all Telstra tech if it isn’t going to be compatible with ...

Ben_nunan
Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

jo1985
Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

BURFANAT
Level 1: Cadet

What devices can I add to Telstra smart home?

DRAGNZ
Level 2: Rookie

Their are issues with the current update the app works fine with a android but with an iPhone x it does not work well at all. Their is several glitches for example the app cant do more than 1 view at a time like the motion went of for one of the came ...

Rocketsorb
Level 1: Cadet

Why is apple being boycotted?Apple homekit is a leader in home automation and yet Telstra Smart home is snubbing the tech it seems.Can we please lead to Homekit Integration at some stage please so Iphone users (kind of a big platform) can use native ...

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

KP1712
Level 1: Cadet

Is it ok to change the IP address in DHCP? I want to change my current IP range from 10.0.0.1-254 to 192.168.0.1-254?The main reason I have a Dynalite system that can be connected through an App by 192.168.0.201Once I change the IP address of my rout ...

Azza7744
Level 1: Cadet

Telstra smart home app can turn hue lights on but as soon as I set a automation eg. Front door open turn front light on it wont do it, was all working fine last week then all of a sudden dosent work with any of my automations, tried to reconnect to P ...

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Auntywa
Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

Colin75
Level 2: Rookie

I am writing to share my experience with Telstra Smart Home. I am a Telstra employee and an early adaptor of the products we sell, I was one of the first to receive my Telstra Smart Home Watch and Monitor kit. Set up was easy and straight forward wit ...

Hilshirl
Level 1: Cadet

Is there anyway that you can tell Telstra smart home that we have 2 house cats

Robertdwetheral
Level 1: Cadet

Hi there,

Had a blackout here yesterday and ever since have noticed that the system time is incorrect. The activity log is showing the latest activities with a time in the PM when it is AM etc. Also my automations that are time specific have been affe ...

danpet
Level 1: Cadet

Hi,

I lost power 2 days ago and now the Smart Home app time and date is incorrect. App time is showing 6:40am (determined based on last activity), however it is 9:15pm. Date on activity calendar is correct however I am reviewing texts saying my video ...

Raafay
Level 1: Cadet

Hi Guys, I changed home and therefore switched my internet provider and therefore the Wifi router. Since the time wifi router has changed I could not connect the hub. I tried placing the Hub near the router and pressing the Pair button several times ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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