Telstra Smart Home

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MartiTelstra
Level 2: Rookie

To use Telstra Smart Home, you’ll need to have purchased a Smart Home Cloud and Service Plan (that comes with every Telstra Smart Home Kit). If you’d like to see what Telstra Smart Home can do and haven’t purchased yet, you can do so by choosing ‘Tak ...

Micknick-22
Level 1: Cadet

My wifi is not working

Mudgie
Level 2: Rookie

Can I store additional video somewhere above the 30 x videos? That is Cloud or a external storage device.

Hugswood
Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

tikkleme
Level 1: Cadet

Hi, I've been trying to login to my account in the Telstra smart home app but can't login. Could someone please help me to resolve this problem so I can get my smart home connected. Thank you.

Dyzire
Level 1: Cadet

Why can’t I monitor my video feed on Telstra tv? Doesn’t make much sense to have to log on to the app to see who’s at the door when I could just change the channel.... yeah bit lazy but why buy all Telstra tech if it isn’t going to be compatible with ...

Ben_nunan
Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

jo1985
Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

BURFANAT
Level 1: Cadet

What devices can I add to Telstra smart home?

DRAGNZ
Level 2: Rookie

Their are issues with the current update the app works fine with a android but with an iPhone x it does not work well at all. Their is several glitches for example the app cant do more than 1 view at a time like the motion went of for one of the came ...

Hugswood
Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

Ben_nunan
Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

jo1985
Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Auntywa
Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

Colin75
Level 2: Rookie

I am writing to share my experience with Telstra Smart Home. I am a Telstra employee and an early adaptor of the products we sell, I was one of the first to receive my Telstra Smart Home Watch and Monitor kit. Set up was easy and straight forward wit ...

Hilshirl
Level 1: Cadet

Is there anyway that you can tell Telstra smart home that we have 2 house cats

MartiTelstra
Level 2: Rookie

To use Telstra Smart Home, you’ll need to have purchased a Smart Home Cloud and Service Plan (that comes with every Telstra Smart Home Kit). If you’d like to see what Telstra Smart Home can do and haven’t purchased yet, you can do so by choosing ‘Tak ...

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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