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sd49
Level 1: Cadet

For the past 2 months, (since power was disconnected for electrical work), my Hub has not connected to the home wifi.  Since installing many years ago the Hub worked even though it was 13 m from the modem, with a Camera and a door sensor another 2m a ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

vicky9
Level 1: Cadet

We wish to disconnect from Smart Home .have paid up for our contract, so I believe now is the time to stop - without any charge

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jdunl23
Level 1: Cadet

Hi,  I’ve followed the steps when trying to set up my Telstra mobile to work with google home. The in step 4. Tap Mobile calling and then tap on the Telstra service listed under More services but nothing happens? It’s as though the option to link is ...

Min09
Level 1: Cadet

Is there a known issue with the Telstra Smart Home app? I’ve been using for over a year but I’m now getting a message that says “login failed. We are having issues. Please wait and try signing in again. If the problem persists call 132200 and say sma ...

Ken663
Level 1: Cadet

Are there any current outages in Brisbane 

Trev19
Level 1: Cadet

Hi, I have just migrated to NBN with a telstra Arcadyan gen 2 smart modem. I have wiz smart lights throughout the house but I am unable to pair them to the controlling app on my phone. It would appear the modem is blocking the devices. I have separat ...

mandyp68
Level 1: Cadet

I need to send back my Telstra Smart Modem Gen 2 LH100 but I've thrown away the box.  Does anyone in Melbourne Inner East have an empty box I can pick up please?

sambahrij
Level 1: Cadet

Hi Everyone, 

I unpaired my google home account a few moments ago, got the text assuming that everything was working and tried to repair;

I was doing this based on an issue I was facing where if I asked the google home mini to make a call it would retu ...

Trigga
Level 2: Rookie

When moving house, do I just pick up my Telstra Smarthome equipment, and re-locate it to my new house, or do I have to do something else to ensure it works?

Trigga
Level 2: Rookie

How long does this service have to be unavailable before refunds/credits apply. It hasn't been working for more than a day, now, and can't get any help from Telstra tech support on the phone. They don't seem to know what it is. Telstra, please advise

Jakey028
Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

James135
Level 2: Rookie

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Ldola
Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?

TIA

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Rocket9
Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Hugswood
Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

mandyp68
Level 1: Cadet

I need to send back my Telstra Smart Modem Gen 2 LH100 but I've thrown away the box.  Does anyone in Melbourne Inner East have an empty box I can pick up please?

Johnno09
Level 1: Cadet

For the past three weeks my automations on teslstra smart home have not been operating with my Philips hue lights,  all other automations are working. It has been reported to smart home and I have spent hours talking to them about this issue but it i ...

Frustrated7575
Level 1: Cadet

My smart camera seems to detect every little bug, tree leave, or shadow, but half the time it doesn’t detect human movement. I’ve tried all sensitivity settings but have had no luck. As the camera triggers every few minutes I’ve had to disable it. Do ...

Johnsch
Level 2: Rookie

I keep buying from the Telstra store but it tell me later my account is not compatible live chat cant explain it when I’m in credit with Telstra. I don’t know why I bother I’ll start paying what’s on the bottom line.TSH9865748  

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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