Telstra Smart Home

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MaraMara
Level 1: Cadet

We have just bought Google Home and we are not able to connect as we cannot remember our Network password.  I guess this means what our internet password is - how do I retrieve this? 

hmali
Level 2: Rookie

I have NBN High Speed (HFC) ADSL internet at home. I also have Telstra Smart Home for an indoor camera, google home and couple of smart plugs. It is (most of the time) very slow to load the Smart Home App in my mobile phone ( I have a new iPhone X). ...

Neelu2
Level 2: Rookie

I currently have a non Telstra smart home setup that includes multiple Google assistants, Philips hue lights, chrome cast audio and Logitech Harmony Elite hub. Apart from the system apps, I use IFTTT to create commands for Google assistant to work wi ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

Fenerbahce
Level 1: Cadet

Smart home app is telling me there is a communication failure with one of the cameras, even though its working? Only one of the automation for the cameras is working, the other camera isn't.  

RA0231
Level 1: Cadet

hi all, i have sannce IP camera connected on my wifi network which i can view as long as i am connected at home.  i cannot view the device remotely whilst at work,  the manual says once the camera is connected to view remotely type the camera IP addr ...

danbadrobot
Level 1: Cadet

HeyI've got an existing LED LIFX strip running and it has no issues, so I got a couple more globes recently but we have been updated to a Frontier Gateway Modem and for some reason the new LIFX mini globes just won't connect.They sort of do connect v ...

Howelligan
Level 3: Gumshoe

I have a Telstra Smart Home System, which I'm sliwly progressing with understanding of.
I have a 'bore' which supplies water for the garden reticulation. The Bore Pump is powered/controlled via a 'hard-wired' 'in-line' Circuit Breaker/Switch, the same ...

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

mattcooper
Level 6: Bloodhound

Sigh....So with my recent Telstra Home issue fixed I thought id go all in on the system and did an order for a few sensors. Ive attached what I've ordered "confirmation email" and I've attached what the order estimator shows that was sent a day later ...

Grubsie77
Level 1: Cadet

Am looking at purchasing the Phillips Hue starter pack from Telstra but am just wondering if it can be purchased without needing the Telstra Smart Home hub first.

mattcooper
Level 6: Bloodhound

Hi, I cannot connect my Phillips Hue system to the Telstra Smart Hub, I receive this message? Matt 

Auntywa
Level 2: Rookie

I'm having a problem here with Google Home and my Telstra smart home devices. Everything was working fine  until yeterday when I started getting the “I’m afraid there was an error and I’m unable to control your home device” error message whenever I t ...

Colin75
Level 2: Rookie

I am writing to share my experience with Telstra Smart Home. I am a Telstra employee and an early adaptor of the products we sell, I was one of the first to receive my Telstra Smart Home Watch and Monitor kit. Set up was easy and straight forward wit ...

Hilshirl
Level 1: Cadet

Is there anyway that you can tell Telstra smart home that we have 2 house cats

Robertdwetheral
Level 1: Cadet

Hi there,

Had a blackout here yesterday and ever since have noticed that the system time is incorrect. The activity log is showing the latest activities with a time in the PM when it is AM etc. Also my automations that are time specific have been affe ...

danpet
Level 1: Cadet

Hi,

I lost power 2 days ago and now the Smart Home app time and date is incorrect. App time is showing 6:40am (determined based on last activity), however it is 9:15pm. Date on activity calendar is correct however I am reviewing texts saying my video ...

Raafay
Level 1: Cadet

Hi Guys, I changed home and therefore switched my internet provider and therefore the Wifi router. Since the time wifi router has changed I could not connect the hub. I tried placing the Hub near the router and pressing the Pair button several times ...

Yalaman
Level 2: Rookie

Is there anyway that Night Mode can be automatically invoked. In other words for the Hub to go into Night Mode after a specific time e.g 9 pm i have setup an automation for my elderly mum who is not tech savvy. It detects motion in the bedroom and sw ...

nickwalnut
Level 1: Cadet

Hi I was wondering if Telstra still offers (and is compatible with) the Lockwood smart lock. I can't seem to find any references to it on the website any longer. Thanks.

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...