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Frustrated7575
Level 1: Cadet

My smart camera seems to detect every little bug, tree leave, or shadow, but half the time it doesn’t detect human movement. I’ve tried all sensitivity settings but have had no luck. As the camera triggers every few minutes I’ve had to disable it. Do ...

Johnno09
Level 1: Cadet

Telstra smart home app can turn hue lights on but as soon as I set a automation eg. Front door open turn front light on it wont do it, was all working fine last week then all of a sudden does not work with any of my automations, tried to reconnect to ...

James135
Level 1: Cadet

Purchase google home mini in Telstra Home

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Browsum1
Level 3: Gumshoe

Is it the modem blocking it as it sees it as a virus, how to change security settings to stop this.I have to rest the modem every morning to get the app on my phone to communicate the main android screen.

DrownedReaper
Level 1: Cadet

Hi,I've noticed that all Smart Power Plugs are currently recognised in the Telstra Home and Google Home apps as Lights. Is there any chance of updating the code on the Telstra Home Hub for the Smart Power Plugs to be recognised as "Switch" so they sh ...

Cutiebehr
Level 2: Rookie

I had a skip bin delivered last week in my front yard two metres from the camera but it was not in my daily videos. I just watched a courier park in my driveway and walk to my front door. No video.
I have this camera for security and it is absolutely ...

Paul_DD
Level 2: Rookie

I recently purchased a Google home Mini to try out at home. i have attempted to connect it, and it connects fine to the app on my phone, however comes up with an error message after connection saying that it has not been set up properly. If I click o ...

Milestogo
Level 2: Rookie

I have Nbn with Telstra along with multiple mobile devices.
I contacted Telstra Facebook support to see if I could use a smart kit without a subscription service. They said yes, just log into the app and connect the devices. So I purchased a camera ki ...

Howelligan
Level 3: Gumshoe

I have a Telsta Smart Home system. I want to get 2 extra Automated Switches to use with it. Previously, I managed to get extra items, using existing credit in my Telstra Account, but I can't find a way to do so anymore.
Telstra has in excess of $1,000 ...

TheOneRees
Level 1: Cadet

Hi,
I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Hanger
Level 1: Cadet

How do I change my status, i.e. Home or away?

Ldola
Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?

TIA

StevieMG
Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Rocket9
Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Hugswood
Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

Ben_nunan
Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

jo1985
Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

Chanin
Level 1: Cadet

I received the smart home kit but can’t log in to the smart home app and even 24x7 telstra app.

The smart home app said ‘we’re having some trouble to logging you in call 13 22 00’ I called and the system told me to call later.
The 24x7 telstra app said ...

Docyuide
Level 1: Cadet

I have ordered Telstra Smart Home Edison screw lights but they have sent Bayonet Cap lights. A Telstra shop visit, a live chat and more than two hours on phone nobody can help me get me what I ordered. Even as a Platinum customer nobody can help cont ...

Frustrated7575
Level 1: Cadet

My smart camera seems to detect every little bug, tree leave, or shadow, but half the time it doesn’t detect human movement. I’ve tried all sensitivity settings but have had no luck. As the camera triggers every few minutes I’ve had to disable it. Do ...

Johnsch
Level 2: Rookie

I keep buying from the Telstra store but it tell me later my account is not compatible live chat cant explain it when I’m in credit with Telstra. I don’t know why I bother I’ll start paying what’s on the bottom line.TSH9865748  

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

JYT
Level 1: Cadet

What does the message above mean?

Taityismeaye
Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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