Telstra Smart Home

Home Automation

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Level 1: Cadet

Hi Everyone, 

I unpaired my google home account a few moments ago, got the text assuming that everything was working and tried to repair;

I was doing this based on an issue I was facing where if I asked the google home mini to make a call it would retu ...

Level 1: Cadet

Hi,  I’ve followed the steps when trying to set up my Telstra mobile to work with google home. The in step 4. Tap Mobile calling and then tap on the Telstra service listed under More services but nothing happens? It’s as though the option to link is ...

Level 1: Cadet

I have fully setup voice activated calling with Telstra on my Google Home, linked my Telstra mobile, and uploaded my contacts from my phone. When asking google to phone a number there is a delay and then the response "Something went wrong, try again ...

Level 1: Cadet

 So Telstra has partnered with Google to provide voice calling via Google Home. Is this alaso availble on Google Home Mini?I am tryin to setup on iphone 10, and google home mini. When I go to my G Home App, I can See Telstra heading and an icon to li ...

Level 1: Cadet

Usually i have 70ms connection to Sydney.Lately for the past 5 days it's stuck at 110 ms.I have had this problem in the past, which has resolved itself. Was fine for about 4months and now started again.Is my area overcrowded? What is causing this hig ...

Level 1: Cadet

Calls from Google Home go through, but when the receiver answers, I cannot hear them. They can hear me.

Level 2: Rookie

I am making calls from my Google Home Mini which are answered but which cut out after the called party answers. The line remains open, but the person receiving the call cannot hear me. Any suggested fix for this issue?

Level 1: Cadet

I am trying to setup Voice Activated Calling with my 3 Google Home Mini's and my Telstra mobile service. When I try and do so, I get an error which says "Your phone number is not eligible. You must have an active Telstra mobile phone service to use w ...

Level 1: Cadet

I have purchased and connected 2 batteries to the Roost app , when attempting to connect to my smart home after logging in when prompted I get an error message and the apps won’t connect directly , any ideas 

Level 1: Cadet

Ever since I connected the Smart modem about 3 months ago it has been absolutely crap so on the weekend I will be putting the old modem back. I am so sick and tired of the poor service I get from Telstra products 

Level 1: Cadet

Hello, Is anyone having trouble with logging into the Telstra smart home app, I haven't got any equipment but it just keeps saying login failed. Thanks

Level 1: Cadet

HiI can only link 1 Telstra TV box to Google Home and I have 4 - has anyone been able to add more than 1 Thanks

Level 1: Cadet

I have a Telstra smart home kit and I’m wondering if it is possible to create a shortcut on my iPhone in order to activate/deactivate devices linked to my Telstra Hub. I use a HomePod for controlling every other smart devices but cannot use it to ...

Level 1: Cadet

How do I change my status, i.e. Home or away?

Level 1: Cadet

Hi all,

Recently installed the smart home in my house and have mounted the outdoor camera to the roof outside.

Is there a way to flip the camera in the software like other DVR/CCTV software?


Level 1: Cadet

Hi, i read on a previous thread that you can use the smart plug to turn kettle on in the morning.. what i dont know, is how? Help please!

Level 2: Rookie

Can't log into Telstra Smart Home on IPhone or Samsung tablet for past few days.  Have deleted app and reinstalled and turned phone on and off.  Any ideas?<removed for your privacy>  Roger

Level 1: Cadet

So recently ,after about 6 months of working just fine , my google home device has stopped communicating with the Telstra smarthome.If I delink and relink the account it works for about 5 minutes then cant find it again.I suspect it is a timeout issu ...

Level 1: Cadet

From using the app there are multiple frustration points and road blocks with the design such as when using a motion sensor to automate a Philips use light, if you want one sensor to activate multiple lights a new automation is required for each one ...

Level 1: Cadet

I would like to know more about the Home Surcity Cameras that you can get on the Telstra Smart Home range, how much Internet does it use, if your internet gets discounted does are the camars on some sort of back up dervice?

Level 1: Cadet

For the past three weeks my automations on teslstra smart home have not been operating with my Philips hue lights,  all other automations are working. It has been reported to smart home and I have spent hours talking to them about this issue but it i ...

Level 1: Cadet

My smart camera seems to detect every little bug, tree leave, or shadow, but half the time it doesn’t detect human movement. I’ve tried all sensitivity settings but have had no luck. As the camera triggers every few minutes I’ve had to disable it. Do ...

Level 2: Rookie

I keep buying from the Telstra store but it tell me later my account is not compatible live chat cant explain it when I’m in credit with Telstra. I don’t know why I bother I’ll start paying what’s on the bottom line.TSH9865748  

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

On some Android devices, there is a known issue with the Smart Home app where users are notified by a pop up message in the smart home app that their ‘Mobile device appears to be in a time zone 1 hour ahead of your smart home. All times are shown bas ...

Level 1: Cadet

What does the message above mean?

Level 1: Cadet

Sick of this smart home camera pack i got not only does it chew my wifi pack i got on plan but it crashes. Im really annoyed at the service i am getting and your customer service reps dontspeak proper enough english to help me with it. I woukd like a ...

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