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rowdyjeff
Level 1: Cadet

ADSL 2 drop outs

Answered

For the last few days, modem keeps dropping out intermittently, then restores itself. ECo and Internet lights go red.

In Corrimal NSW.

Modem is a Telstra branded Technicolour TG587 (Technicolour Gateway)

Have checked connections, and powered down and rebooted, but problem continues to occur.

 

Any suggestions

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: ADSL 2 drop outs

The first thing you want to try is an isolation test. This helps rule out some common causes of dropouts/slow speeds.

http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501...

Have you checked to see if there is noise/static on the line at the time the dropouts occur?

If you've completed an isolation test, then give tech support a call and report a fault.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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2 REPLIES 2
Level 23: Superhero
Accepted Solution

Re: ADSL 2 drop outs

The first thing you want to try is an isolation test. This helps rule out some common causes of dropouts/slow speeds.

http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501...

Have you checked to see if there is noise/static on the line at the time the dropouts occur?

If you've completed an isolation test, then give tech support a call and report a fault.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

View solution in original post

rowdyjeff
Level 1: Cadet

Re: ADSL 2 drop outs

Thanks Kalak.

Problem solved.

 

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