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Emmala89
Level 2: Rookie

ADSL Broadband

Hi we have telstra broadband ADSL. Using the telstra t-gateway tg797n v3 I have come home from work today and the eco light is solid red, internet light is solid red, Ethernet and wifi are green. How do I fix? I have tried resetting and what not but I’m stuck! Help please!

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: ADSL Broadband

Is the WAN/DSL light on?
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Emmala89
Level 2: Rookie

Re: ADSL Broadband

WAN light is not on
Level 24: Supreme Being
Level 24: Supreme Being

Re: ADSL Broadband

modem can't see the other end. Could be an outage which you can check at: http://outages.telstra.com

If you're certain the cables are plugged in right, and there not an outage you can either:

1. If you have a home phone with no dial tone, contact 13 22 00 and report it as a phone fault
2. If you do have dial tone or don't have a home phone, call 133 933 and report it as a no sync internet fault
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Emmala89
Level 2: Rookie

Re: ADSL Broadband

Thanks! They just had technicians out... turns out it was an error on their end (what a shock) someone had cut the line at the exchange or something along those lines!!!!

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