Level 1: Cadet

ADSL Modem Power Supply Failure

The ADSL modem I have is a Telstra Gateway Max. The specs on the power supply state Input of 100 - 240V (50/60Hz) and output of 12v and 2.8amps


It’s an AcBel Model WAC011


Does anybody know where I can get a replacement?



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Level 22: Superhuman

Re: ADSL Modem Power Supply Failure
Acbel is in Taiwan.
I don't think you'll get one apart from the distributor of your modem.
I'd be pretty sure Telstra's repair service carries them.
Jaycar Electronics have a large / massive range of similar specked replacements.
I'm confident you'll find something if you ring around a few Jaycar stores or their Head Office phone sales. Hope that helps.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles "you" to be an expert at everything!!"
Level 24: Supreme Being
Level 24: Supreme Being

Re: ADSL Modem Power Supply Failure

It would probably be cheaper to get a new modem. I have seen Telstra Gateway's in cash converters for less than $10. Even the new Telstra Smart modem with 4G backup including accessories for $4 (Elizabeth Cash Converters SA).


If the modem is less than a year old you should be able to get it replaced under warranty by ringing support.

Support Team
Support Team

Re: ADSL Modem Power Supply Failure

Hi BrettP, 


How long have you had the modem for? Have you had the chance to speak to our Tech Support team? 

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