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Level 1: Cadet

ADSL2+ got speed of 0.5 Mbps

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My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed down.

Is it possible for the Telstra team to make my modem running in the 4G mode without capping the data? I'll be happy to contact the full-blown support to fix my phone line when they're back.

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: ADSL2+ got speed of 0.5 Mbps

You'll need to contact support to report a fault with your service. The 4G backup is not designed for speed faults.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: ADSL2+ got speed of 0.5 Mbps

You'll need to contact support to report a fault with your service. The 4G backup is not designed for speed faults.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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Level 1: Cadet

Re: ADSL2+ got speed of 0.5 Mbps

OK thanks, I finally managed to contact the support


First time I called them, the automated lady told that due to the impact from COVID-19 the contact centres can't take the calls... But when I called them later, someone actually replied.

 

Thanks!

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