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rmpdoff
Level 1: Cadet

Account credit claiming

Answered

I have recently cannceled my broardband and opted to use prepaid. I have just received a bill telling me I am in credit. How do I claim this and get this credit into a bank account? Not easy to find this out at all!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Account credit claiming

Give Telstra a call on 132200 and they can sort that out for you, however the team that process refunds are only available 8AM to 5PM EDST.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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1 REPLY 1
Level 23: Superhero
Accepted Solution

Re: Account credit claiming

Give Telstra a call on 132200 and they can sort that out for you, however the team that process refunds are only available 8AM to 5PM EDST.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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