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Monzi
Level 1: Cadet

Anyone know when Telstra will have modems again?

Our Smart Modem Gen 2 Kit was meant to arrive on Monday - but apparently now Telstra is out of stock and can't tell me when they will have again. I just don't understand how that happens. I got a Telstra modem from a friend and tried to connect it as my order tracking says 'just connect your modem for service' - but there's no service. I've spoken to the call centre several times and they say the service will be active today but have no idea about the modem availability. The service isn't active and there's still no communication about the modem. It's frustrating to say the least.

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2 REPLIES 2
Level 22: Superhuman

Re: Anyone know when Telstra will have modems again?

Telstra use 2 brands that look almost identical.

Its hard to comprehend that both brands are simultaneously out of stock. I doubt anyone but their logistics manager knows, and big companies rarely predict such matters. If its accurate.... any reasonable punter would say 1 or 2 weeks. I think ????  Basically no one here would know.

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Monzi
Level 1: Cadet

Re: Anyone know when Telstra will have modems again?

Very frustrating

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