Level 1: Cadet

Application Delayed / Does Not Exist



I signed up online yesterday for a new cable service.  Shortly after signing up, I recieved an email message to say that my application had been delayed and provided details to track the application progress online.


Using the order number provided and the order tracking page, I simply get a message telling that no matching orders were found.


Any ideas - did my order go through?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Application Delayed / Does Not Exist



It does sound to me like there has been a delay in processing your order which will delay the tracking in some cases. Depending on the issue we may have needed to reprocess or change your order, this will cause issues with the tracking in some cases.


Best way to check for updates on this order will be to chat with us

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now