CrowdSupport®
Caroline12
Level 5: Eagle Eye

Ascend Y320 phone won't recognise the telstra network

Answered

It's unlocked from any network but only shows up on setting with Vodafone and Optus networks available

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Ascend Y320 phone won't recognise the telstra network

Optus and Vodafone use 900mhz where Telstra uses 850mhz

The phone may not be compatible with Telstra's network

I do notice the phone either comes in:
Network
UMTS 900/2100MHz or 850/1900/2100MHz

Does the phone have dual SIM slots? If so, try the other slot. If it doesn't it isn't going to work with a Telstra SIM

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Ascend Y320 phone won't recognise the telstra network

If it's showing the Optus network, then it won't work on the Telstra network as none of the versions of that phone have both the 850 & 900 MHz bands. They only have one or the other.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Ascend Y320 phone won't recognise the telstra network

Optus and Vodafone use 900mhz where Telstra uses 850mhz

The phone may not be compatible with Telstra's network

I do notice the phone either comes in:
Network
UMTS 900/2100MHz or 850/1900/2100MHz

Does the phone have dual SIM slots? If so, try the other slot. If it doesn't it isn't going to work with a Telstra SIM

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Ascend Y320 phone won't recognise the telstra network

If it's showing the Optus network, then it won't work on the Telstra network as none of the versions of that phone have both the 850 & 900 MHz bands. They only have one or the other.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Caroline12
Level 5: Eagle Eye

Re: Ascend Y320 phone won't recognise the telstra network

Thank  you both Jupiter and Yastriande for your information, it was very  helpful. I was unaware there were replies till the weekend as nothing came through my email. I did try to  buy another Huawei but also was not showing Telstra network However he did forward me this link, but not sure how accurate it is as showing Huawei Y630 incompatible with  Telstra network yet there is that model on ebay with a boost sim.  Also having trouble using google chrome with crowd support as it kept saying entity too large

 

https://apn-australia.gishan.net/en/device/huawei-ascend-g630

 

 

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