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spuggy
Level 1: Cadet

BILLING DISASTER

Answered

My best friend, in Brisbane is having MASSIVE and I mean MASSIVE trauma with telstra about her home phone/broadband bills - she rang to pay her bill for monthly line rental late april, just before she came to the UK (to see me, amongst others) and spoke to the customer services people. They said there was  a problem then - but there was no need to sort it out then, or even pay the month's bill by credit card  - the direct debit set up would take payment...

 

On arriving back in Oz mid May, it evidently hadn't and Telstra had sent her a bill saying 'late/missed payment' and since then , despite some huge - 6 page - letters by my friend, to sort this, Telstra have been intransigent and the bill has snowballed. 

Has anyone in the whole of Australia got any leverage so as to conclude this matter amicably, as situations like this put me off emigrating to a country where phone companies can shaft their customer royally and not give a damn about customer service?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: BILLING DISASTER

Well,  there's no information you have given anyone here that can help (not that you should post details of the person involved).

 

I'll get a moderator to PM you and get details off line so someone can look it up.

 

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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2 REPLIES 2
Level 22: Superhuman
Accepted Solution

Re: BILLING DISASTER

Well,  there's no information you have given anyone here that can help (not that you should post details of the person involved).

 

I'll get a moderator to PM you and get details off line so someone can look it up.

 

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


View solution in original post

Support Team
Support Team

Re: BILLING DISASTER

Hi spuggy, I can appreciate the concern and will see what can be done to help - I'll be in touch shortly via private message to help follow up.

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