Was this helpful?
Same area and same problem. Contacted Telstra technical support and they handed me off to level 2 support on 1800 117 969. However they only operate during business hours, so I'll have to wait to Monday to book a technician. Not very happy about the situation at all. When previously requiring a technician to come out. I'd simply book one through the technical support number but for some reason that's changed now.
Very unhappy with 24x7 chat and technical support. They simply run through the same check list given to you on https://www.telstra.com.au/my-account/troubleshooting-tool
Word for word the exact same thing was said to me in 24x7 chat and on the phone.
There was a significant lightning strike in the Mitchelton area around midnight. Pretty sure the power spike destroyed my Ethernet port on my motherboard. Device is failing to start so I think its cooked. I've been power cycling the router all day and nothing. Wan light is flashing no connection at all. The service status page doesn't even register a fault in our area. People one street over have internet but not us. Pretty sure the box outside is fried, along with my Ethernet port.